Technology Operations Specialist, Melbourne Cricket Ground

Delaware North Australia is hiring a full-time Technology Operations Specialist to join our team at Melbourne Cricket Ground in Melbourne, Victoria. As a Technology Operations Specialist, you will be responsible for supporting and maintaining all technology-related software and hardware, including the point-of-sale system, desktops, laptops, mobiles, printers, switches, email, and applications. If you are a tech-savvy professional with a strong background in IT operations and a commitment to ensuring seamless technology performance, we invite you to apply.

• →Provide technical support and administration including training, reporting, documenting, and access 
• →Identify issues, troubleshoot, and escalate when required 
• →Serve as the administrator of the point-of-sale system  
• →Collaborate with cross-functional teams to implement technology solutions that enhance operational efficiency and improve user experience 
• →Monitor and maintain network performance, ensuring all systems are secure and functioning optimally to support business operations 

• Bachelor’s degree or equivalent in information management, computer science, computer systems engineering, business administration, mathematics, or a related field 
• Experience in the retail or hospitality industry preferred 
• Relevant experience in point-of-sale with experience in Agilysys InfoGenesis preferred 
• Experience in a level 2 position within IT with a background in technical support  
• Developed stakeholder management skills with a strong service focus  

The Melbourne Cricket Ground (MCG) stands as Australia’s most iconic sporting venue and the largest stadium in the Southern Hemisphere, with capacity for over 100,000 fans. Renowned for hosting blockbuster AFL clashes, international cricket, and major entertainment events, the MCG is also a premier destination for concerts, special occasions, and non-event-day functions. Beyond the action on the field, Delaware North offers a variety of retail food and beverage options, premium hospitality, and multipurpose spaces for corporate and private events. A true cultural landmark, the MCG delivers unforgettable experiences at the heart of Melbourne’s sporting and entertainment scene.