Global Partner Experience Lead

The Global Partner Experience Lead is a critical, high-visibility role responsible for defining and executing the end-to-end journey for Appian's global partner ecosystem. This leader acts as the central hub of partner enablement, ensuring Appian partners receive a consistent, friction-free experience, world-class enablement resources, and clear, accelerated paths to proficiency across their sales, technical pre-sales, and delivery functions.

You will establish the Partner Enablement Center of Excellence (CoE), strategically aligning enablement efforts across Sales, Solutions Consulting (Pre-Sales), Product, and Professional Services (Delivery) to maximize partner-led revenue, speed up time-to-productivity, and drive successful customer outcomes globally.

As the leader of the Central Function, your responsibilities will focus on strategy, governance, experience design, and content curation:

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• Bachelor’s Degree in a related field 

• 7+ years of progressive experience in Partner Enablement, Channel Sales Strategy, or Field Enablement within a high-growth SaaS or Enterprise Software company.

• 3+ years in a leadership role responsible for a global or centralized enablement function.

• Proven track record of designing, launching, and scaling complex global partner enablement programs (Onboarding, Certification, Tiered Requirements, Leveraging AI to Scale).

• Expertise in Partner Lifecycle Mapping and translating partner needs into high-impact enablement programs.

• Deep familiarity with LMS/Partner Portal/AI technologies and content management best practices (taxonomy, version control, Personalization, Scale).

• Exceptional leadership and communication skills, with the ability to lead, influence, and drive alignment across functional teams (Sales, Product, Services) in a dotted-line reporting structure across teams.

• Demonstrated ability to use data (KPIs, PSAT, Content Utilization) to measure program effectiveness and drive continuous improvement.