Solution Architect (AI)

AI Solution Architect

At Appian, we support our federal customer’s mission by delivering solutions using our cloud-based platform technology.  Appian’s Customer Success organization works closely with our federal customers, advising and supporting them on how to architect and deliver Appian based-solutions.  To support this goal, Appian Customer Success, is looking for an Solution Architect to help us to grow our federal business and work closely with customers to design integrated solutions and make compelling offers. 
 

As a Solution Architect, you will be a key technical leader within Appian’s Customer Success team as well as a trusted technical advisor to Appian’s clients. In this role, you will define leading, integrated solutions that use Appian’s platform technology to support our customers unique mission areas.  You will maintain an awareness of market forces and trends, lead the design and development of innovations and offerings that address customers demands and continue to position as a leader.  You will consult and advise our customers on their programs and projects, driving quality and innovation.  The ideal candidate will combine excellent technical, product and business skills to make our customers and partners successful.  And have experience working with BPM and/or business systems.
 

To be successful in this role, you will:

• Advise customers on the technical design, architecture and implementation of Appian solutions on a customer’s private cloud or on-premise hosting solution, and/or integrating Appian government cloud offerings with the customer’s infrastructure

• Support the sales cycle through the creation of high-value, differentiated solutions, based on Appian’s technology, that integrates and defines program and project management disciplines with a compelling technical solution and delivery roadmap

• Present and vet integrated solutions and complex technical concepts and designs to our customers and other audiences

• Support customers on the configuration, testing, deployment and operations of Appian applications, following agile delivery methodologies and Appian best practices

• Work with clients on all aspects of their program to drive technical success and efficiency, including advising of development practice, program management and governance and delivery automation (version control, configuration management, and other DevSecOps and Infrastructure Automation practices)

• Lead the definition and development of Appian Customer Success innovations and offerings in order to support leading Appian delivery capabilities, and bring together emerging requirements and practices from our customers and industry

• Collect and review technical challenges with a team of architects and distill into common best practices and common solutions

• Support the development and review of whitepapers and pre-sales solutioning and proposals

• Advise federal customers on the design and integration of AI and generative AI capabilities, including large language models (LLMs), intelligent automation, and machine learning, into Appian-based solutions, ensuring alignment with mission objectives, responsible AI principles.

• Lead the definition of enterprise data strategies and architectures for federal customers, including data ingestion, storage, integration, and analytics frameworks that enable scalable, mission-driven data platforms on cloud environments.

• Establish and operationalize data governance frameworks for federal programs, including data quality standards, lineage, metadata management, access controls, and stewardship models that ensure data is accurate, compliant, and audit-ready in support of agency oversight requirements

• Support the development of AI governance structures for federal customers, including model risk management, explainability standards, bias mitigation protocols, and continuous monitoring practices aligned with the NIST AI Risk Management Framework and agency-specific AI use case inventory requirements

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. 

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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