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Member Service Rep I - Mt. Vernon

United States·AlexandriaRegular Full-Timemid

OtherMember Services Representative

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Quick Summary

Overview

Why Join Apple? At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people.

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Why Join Apple?

At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we’re committed to improving the lives of our members and the communities we serve.

We believe our employees are our greatest asset. That’s why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you’re just starting out or advancing your career, you’ll find opportunities for professional development, mentorship and meaningful impact.

Why Work at Apple FCU

Recognized as a USA Top Workplace (2025) and Top Workplace by The Washington Post (2024)
Collaborative, welcoming environment with forward-thinking leadership
Competitive, comprehensive benefits package, including:
Medical, dental and vision coverage
401(k) with employer match
- Paid time off and 11 paid federal holidays
- Paid volunteer time to give back
- Tuition reimbursement and ongoing training opportunities
- Annual TEAM Bonus plan

Responsibilities

~1 min read

Requirements

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Experience

Minimum (12) twelve months financial institution or cash handling experience.

Education

High school diploma or equivalent (GED).

Interpersonal Skills

Excellent interpersonal and member/customer service skills.

Other Skills

Excellent oral and written communication skills.
Ability to learn and cross-sell credit union products and services.
Excellent math ability and attention to detail.
Proficient in the use of Symitar for posting teller transactions and inquiry on deposit accounts and loan accounts.
Ability to perform basic inquiry on loan applications in process.
Proficient in Synapsys MRM, to act on PSO’s, create and input to events, and retrieve and read My Sales reports.
PC proficient.

Physical Requirements

The ability to lift 25 lbs. and utilize standard office equipment including, but not limited to, PC, fax, copier, telephone, etc

Work Environment

Ability to function in a financial institution environment.

Employment Type: Full-Time

Location: Mt. Vernon Branch

***Apple Federal Credit Union values, encourages, and implements diversity in the workplace.

As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

All selected candidates will be subject to credit and background checks to determine employment eligibility.***