IT Support Intern

• →First-Contact Support: Answer incoming calls, emails, and live chats; act as the first line of defense for user issues. 
• →Issue Diagnosis & Troubleshooting: Resolve standard problems with operating systems (Windows, MacOS, Linux), office productivity suites (Microsoft 365, Google Workspace), and local printers or peripherals. 
• →Hardware Configuration & Software Installation: Configure, assemble, and deploy desktop and laptop hardware, while installing and setting up operation systems and authorized business software applications.
• →Account & Access Management: Handle password resets, multi-factor authentication (MFA) setups, and basic user provisioning in directories like Active Directory. 
• →Ticket Logging & Documentation: Record all incidents, steps taken, and resolutions accurately inside a ticketing system. 
• →Escalation: Transfer unresolved or complex issues to Level 2/Level 3 technical teams with clear notes. 
• →Follow-Up: Contact users after a fix to confirm the problem is truly resolved and document solutions in the internal knowledge base. 
• →Assist in asset management and pre-prepping equipment for business use. 
• →Assist in IT Infrastructure ongoing projects. 
• →Other tasks and responsibilities as assigned. 

• High school diploma or equivalent required
• Currently enrolled in, or recently graduated from, a Bachelor’s degree program in Information Technology (IT) / Information Systems, Computer Science, or a related field. 
• Previous internship experience, relevant coursework, or active involvement in campus organizations is a plus. 
• Basic proficiency in Windows, macOS, or Linux environments.
• Knowledge of PC components, basic setup/deployment, peripheral installation, and printer configuration.
• Comfort using Microsoft 365, Google Workspace, or standard ticket management systems.
• Strong written and verbal communication skills. 
• Solid time management skills with ability to juggle multiple tasks, prioritize effectively, and meet deadlines. 

• Ability to sit or stand for extended periods
• Repetitive hand and wrist movements.
• Ability to lift, move, and transport IT equipment (such as desktop computers, monitors, printers, peripherals) weighing up to 25 pounds.

Please consider joining Applied's team of talented employees in Fargo, ND.

Applicants must be legally authorized to work in the United States. We regret that we do not offer sponsorship.

Applied Engineering is committed to a diverse workforce and is an Equal Opportunity Employer.