Customer Portal Operations Support – Taiwan

Role Summary The Customer Portal Operations Support role provides day‑to‑day operational support for Customer Portal, with a focus on regional enablement, training, content readiness, and customer adoption. This role supports both internal stakeholders and customers, assists with CIP (Continuous Improvement Program) implementation, and ensures high‑quality, localized portal content through coordination of translations and documentation updates. This position plays a key role in strengthening customer experience and operational consistency across the region. Key Responsibilities Customer Portal Operations & Administration * Provide operational and administrative support for Customer Portal * Assist with user access requests, content updates, and routine portal maintenance activities * Support alignment with defined governance, processes, and escalation paths * Partner with global portal operations to ensure consistency and best practices Training & Enablement * Support and deliver local internal training for Customer Portal * Assist with customer training sessions for the Customer Portal, as needed * Help prepare training materials, demos, and reference documentation in alignment with source materials * Ensure consistency with source materials regarding messaging and content * Support onboarding of new users CIP (Continuous Improvement Program) Support * Support CIP implementation activities related to the Customer Portal * Assist with rollout coordination, communications, and tracking * Work with cross‑functional teams to ensure CIP content is accurate and customer‑ready * Help identify and escalate portal‑related gaps or improvement opportunities Content & Translation Support * Coordinate and support translations for: * Training materials * Marketing content * CIP‑related documents * Review translated content for completeness, accuracy and alignment with source material * Partner with regional and global teams to ensure localized content meets quality standards Cross‑Functional Collaboration * Work closely with FSO, Sales, GIS, GCC, Training, Marketing, and Product teams * Support communication between regional teams, GCC, and global portal stakeholders * Communicate field and customer feedback from GCC and regional teams to improve portal usability, adoption, and customer experience back to Customer Portal Owner Qualifications & Skills * Bachelor’s degree or equivalent work experience * Strong organizational and coordination skills * Ability to support multiple initiatives and priorities simultaneously * Clear written and verbal communication skills * Comfort working with web platforms, tools, and documentation systems * Experience supporting training or customer enablement is a plus * Experience working in a multinational or cross‑regional environment preferred * Ability to work independently while following defined processes and governance Language Requirements * Fluent in English * Mandarin or local language fluency preferred (for training, translation, and customer support) Preferred Attributes * Detail‑oriented with a strong focus on quality * Collaborative and service‑oriented mindset * Willingness to learn and grow with evolving platform capabilities * Comfortable interacting with both internal stakeholders and customers * Strong sense of ownership and accountability ## Qualifications ### Education: Bachelor's Degree ### Skills ### Certifications: ### Languages: ### Years of Experience: 2 - 4 Years ### Work Experience: ## Additional Information ### ### Shift: Day (Taiwan) ### ### Travel: Yes, 10% of the Time ### ### Relocation Eligible: No ### Referral Payment Plan: Employee Referral (Standard) Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.