IT Operations Manager

## The IT Operations Manager oversees the delivery of high-quality IT operational services to ensure stable business operations and strong end-user experience. This role is accountable for service performance, cost control, vendor and asset management, and continuous improvement, and serves as a key liaison between regional sites and global IT teams. Key Responsibilities IT Operations & Service Governance * Oversee day-to-day IT operations in alignment with IT service management processes and SLAs. * Track service performance and user satisfaction; manage escalations and follow up on tickets with negative feedback. * Lead root-cause analysis for incidents and recurring issues and drive corrective and preventive actions. * Represent IT Operations in management forums and architecture-related discussions, providing operational input and risk considerations. Business & Project Support * Support regional business ramp-up by ensuring IT operational readiness * Coordinate and support global IT projects, including local resource coordination, user communications, and testing support. * Communicate clearly with end users and stakeholders, setting expectations and providing timely updates as needed. IT Asset Management * Own end-to-end IT asset management for end-user devices * Forecast annual asset demand and manage budget utilization to support business growth and refresh cycles. * Plan and execute device refresh and lifecycle management in line with global standards and compliance requirements. Financial & Vendor Management * Manage and monitor IT operational spending to ensure cost efficiency and transparency. * Forecast and track IT operating budgets and contract costs, providing regular status updates to stakeholders. * Manage vendors and contracts, including invoice processing and tracking, to ensure service quality and contractual compliance. Continuous Improvement * Initiate and deliver IT Operations Continuous Improvement Programs (CIPs) to improve service quality and efficiency. * Drive operational optimization, standardization, and process improvements across the local IT environment. * Maintain operational documentation and ensure effective knowledge transfer to deskside and support teams. Leadership & Collaboration * Oversee the deskside support team by coordinating closely with Deskside Support Lead and periodically monitoring service quality. * Work in strong partnership with IT SMEs, including IT Project Managers, Application Managers, and Network Engineers, to ensure timely achievement of project objectives * Function as the central point of contact for IT inquiries and incidents, ensuring seamless coordination with the appropriate teams and focal points ## Qualifications) * Bachelor's degree in IT or a related field. * Minimum 5–8+ years of experience in IT operations, IT service management, or related roles. * Strong knowledge of IT service management, operational governance, and IT asset management. * Proven experience in vendor management, contract management, and budget tracking. * Experience with AV systems, Network devices/cabling is a plus. * Excellent communication and leadership skills; ability to lead and motivate cross-functional teams. * Ability to work effectively in a global, cross-functional environment with diverse stakeholders. * Korean & English proficiency is necessary (written and verbal) to collaborate with local & global teams. ## Preferred Certifications) * ITIL * PMP or equivalent project management certification ## Qualifications ### Education: Bachelor's Degree ### Skills ### Certifications: ### Languages: ### Years of Experience: 4 - 7 Years ### Work Experience: ## Additional Information ### ### Shift: Day (Korea, Republic of) ### ### Travel: Yes, 20% of the Time ### ### Relocation Eligible: No ### Referral Payment Plan: Employee Referral (Standard) Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.