Customer Success Manager

AppLovin makes technologies that help businesses of every size connect to their ideal customers. The company provides end-to-end advertising solutions for businesses to reach, monetize and grow their global audiences. For more information about AppLovin, visit: www.applovin.com.

To deliver on this mission, our global team is composed of team members with life experiences, backgrounds, and perspectives that mirror our developers and customers around the world. At AppLovin, we are intentional about the team and culture we are building, seeking candidates who are outstanding in their own right and also demonstrate their support of others.

As a Customer Success Manager you will be responsible for maintaining a strong relationship with existing clients across Korea, SouthEast Asia, ANZ markets and ensuring their success through utilizing Adjust’s suite of tools. Your main goal is to focus on the success of your customers, enabling them to improve their business while increasing lifetime value for Adjust, customer satisfaction and retention. You will join a global team that is dedicated to putting customers first.

• →Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
• →Enable successful roll-out of Adjust to customer employees
• →Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• →Identify opportunities for customers to act as Adjust advocates
• →Work with customers on contract renewals, upsells and expansion opportunities
• →Marshall resources across the Adjust org as needed to support customers needs
• →Represent the voice of the customer to inform our product roadmap

• 3+ years of experience in a client-facing role (Sales, Account Management, or Customer Success) within a SaaS, AdTech or MarTech company
• Good knowledge of Mobile Adtech industry and Advertiser 
• Understanding of User Acquisition & App Performance Marketing
• Experience in Customer Success or Sales roles
• Ability to oversee projects and work with project management tools
• Ability to work autonomously and own relationships with customers
• Strong interest in understanding the marketing and software setup of clients to be able to advise customers in building a state of the art setup
• Proactive approach where you always want to be speaking with customers
• Excellent communication skills in English and native Korean. 

AppLovin is proud to be an equal opportunity employer that is committed to inclusion and diversity. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or other legally protected characteristics. Learn more about EEO rights as an applicant here.

 

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send us a request at jobs@applovin.com

 

AppLovin will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.  If you’re applying for a position in California, learn more here.

 

To support an efficient and fair hiring process, we may use technology-assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

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