Sales Support Representative (CSR) - WFH

We are looking for a Sales Support Representative to provide administrative and customer support to our sales and operations teams. This role is ideal for someone who is highly organized, customer-focused, detail-oriented, and comfortable working in a fast-paced environment.

You will help keep sales activities and customer projects moving smoothly by managing customer information, preparing quotes, handling calls, supporting order entry, coordinating with internal teams and installers, and assisting with day-to-day administrative needs.

• Accurately process and manage customer data including contacts, phone numbers and emails in a timely manner. 
• Conduct outbound calls to enhance customer experience and strengthen relationships. Perform daily updates to customer notes, templates and generate quotes. 
• Answer calls from an inbound queue. 

• Work with administrative teams, contractors, and sales to ensure smooth project execution. Problem-solve installation challenges in the field, ensuring that any issues are resolved promptly to maintain customer satisfaction. 
• Facilitate communication with installers or property on behalf of Sales/Operations when applicable. 

• Provide comprehensive administrative support to the sales team, ensuring smooth day-to-day operations. 
• Serve as a resource for the sales team by offering timely information, guidance, and support. Process Quality 
• Work closely with the sales and installation teams to support timely project completion. 
• Collaborate with operations and sales to maximize quality of all orders 

• Work closely with the sales and installation teams to support timely project completion. 
• Collaborate with operations and sales to maximize quality of all orders 

• High school diploma or equivalent; additional education in office administration or a related field is a plus.
• Experience in sales support customer service, or a similar role.
• Experience using CRM systems, order management tools, or data-entry software.
• Proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy, particularly when handling customer information, orders, and pricing.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• Comfortable following verbal and written instructions.
• Strong customer-service mindset and ability to build professional relationships.
• Good math and reasoning skills.
• Team player with energy, confidence, and a willingness to take ownership of tasks.
• Strong commitment to quality and accuracy.