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Support Engineer

Pl - Warsaw · WarsawRemotemid

EngineeringCustomer SupportSupport Engineer

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Quick Summary

Key Responsibilities

Act as an escalation point for Tier 1 engineers: mentorship, technical guidance, troubleshooting (Linux, Kubernetes, AWS, file systems, virtualization).

Requirements Summary

5+ years of Linux administration (RHEL/CentOS), strong troubleshooting skills. Experience with Windows administration, Active Directory. Hands-on AWS experience (EC2, S3, IAM, CloudWatch, etc.).

Technical Tools

EngineeringCustomer SupportSupport Engineer

Responsibilities

~1 min read

→Act as an escalation point for Tier 1 engineers: mentorship, technical guidance, troubleshooting (Linux, Kubernetes, AWS, file systems, virtualization).
→Maintain and monitor hybrid infrastructure (servers, Linux/Windows, Kubernetes, AWS, storage, backups, VMware).
→Automate processes with Ansible, Terraform; manage system configurations.
→Handle tickets in a 24/5 environment, participate in Scrum ceremonies.
→Support Windows-to-Linux migration, create documentation, and contribute to infrastructure projects.

Requirements

~1 min read

5+ years of Linux administration (RHEL/CentOS), strong troubleshooting skills.
Experience with Windows administration, Active Directory.
Hands-on AWS experience (EC2, S3, IAM, CloudWatch, etc.).
Knowledge of networking (DNS, DHCP, routing, firewalls), storage systems (NetApp, Pure Storage).
Experience with automation tools (Terraform, Ansible, Puppet/Chef, Jenkins), GitHub.
VMware vSphere/ESXi expertise.
Proficiency in scripting (Shell, Python, PowerShell).
Knowledge of Kubernetes.
Agile/Scrum experience.
English level – upper-intermediate+, conversations with clients in English.

Nice to Have

~1 min read

AWS EKS, containerization.
RHCSA/RHCE certifications.
Exchange, Linux integration.

What We Offer

~1 min read

✓Onboarding: Made for quick and effective adaptation to the company;

✓In Poland: remote work from any cities or office in Poznan;

✓In Ukraine: remote work from any city or office in Dnipro, Kyiv, or Lviv

✓Full-time working day, work hours 14:00 - 23:00 in Poland; 15.00-24.00 in Ukraine.

✓20 working days of paid annual leave;

✓Paid sick leaves;

✓We provide the necessary equipment - a laptop, monitor, additional accessories;

✓Attractive salary adapted to your experience;

✓Career advancement and professional growth;

✓Еqual opportunity policies/ fair working practices;

✓Personalized learning approach (mentoring, internal courses, knowledge sharing);

✓Opportunity to develop your competencies - an experienced team, regular 1:1 with a manager as well as development plan tailored to your needs;

✓High-profile customers;

✓Free corporate English lessons.

Listing Details

First seen: April 2, 2026
Last seen: April 26, 2026

Posting Health

Days active: 23
Repost count: 1
Trust Level: 29%
Scored at: April 26, 2026

Signal breakdown

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breezy

Employees

350

Founded

2002

Domain

Jobs

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External application · ~5 min on Apriorit's site

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Фахівець з військового обліку на підприємстві.

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Support Engineer