Tier 2 Cloud Support

At ARA, we strive to hire valuable colleagues with not only the right skills, but who also demonstrate our core values of passion, freedom, service and growth.

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our San Antonio, TX division of ARA has an exciting opportunity worth considering. Not only will you solve challenging core problems, you’ll also be able to grow your career in an exciting environment that promotes teamwork and cross-training in a wide range of related disciplines.    

The successful applicant will:

1. Diagnose and resolve access, connectivity, and authentication issues across virtual machines and shared resources using standard troubleshooting tools and methods.
2. Provision, configure, and secure virtual machines and cloud infrastructure, applying best practices in patching, firewall configurations, encryption, logging, and automation.
3. Manage user and system access for cloud and on-premise environments, including identity, group policies, and secure file system permissions.
4. Monitor system health and user activity to detect potential security incidents; escalate and assist in containment as needed.
5. Maintain accurate and detailed documentation within ticketing systems (e.g., Jira, ServiceNow), ensuring traceability and knowledge sharing.
6. Collaborate with end users to validate system changes, while escalating complex or unresolved issues with clear analysis and logs.
7. Balance fast-paced ticket resolution with long-term supportability through documentation, scripting, and adherence to escalation protocols.

Do you want to work for a purpose? Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and engineering company. We have been providing technically superior solutions to complex and challenging problems in the physical sciences since 1979. ARA has over 2,300 employee-owners and continues to grow rapidly. Together, our offices throughout the U.S. and Canada provide a broad range of technical expertise in defense, civil, and health technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement.  

ARA also prides itself, on having a challenging culture where innovation & experimentation are the norm. The motto, “Engineering and Science for Fun and Profit” sums up the ARA experience. Employee ownership ensures you have a voice in what happens in the company. 

To find out more about what the Software Enterprise Division has to offer, visit our website at: https://www.ara.com/benefits/