Arcadia2mo ago

Principal Analyst, Customer Insights

(usa)RemoteFull-time Remotelead

OtherPrincipalInsights

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Quick Summary

Overview

Technical Tools

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Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.

We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

For more information, visit arcadia.io

Why This Role is Important to Arcadia

The Principal Analyst, Customer Insights is a senior individual contributor responsible for shaping analytic strategy and delivering high-impact insights across complex, enterprise-level customer engagements. This role operates as the highest-level analytic authority within Customer Insights, driving methodological rigor, influencing business strategy, and ensuring analytics directly support contractual commitments and measurable performance outcomes.

This individual will lead the most complex analytic initiatives, serve as a strategic partner to executive stakeholders, and elevate analytic standards across the function. Given the scale, visibility, and complexity of the work, this role requires deep healthcare domain expertise, advanced technical capability, strong executive presence, and the ability to operate autonomously in ambiguous environments.

What Success Looks Like

In 3 months

Develop deep understanding of enterprise data architecture, reporting commitments, and performance objectives
Establish credibility as a strategic analytic partner to senior leaders
Provide guidance on complex analytic workstreams and influence prioritization decisions

In 6 months

Drive measurable improvements in analytic quality, scalability, and efficiency
Lead cross-functional initiatives requiring advanced methodological expertise
Serve as trusted advisor on medical economics and performance strategy

In 12 months

Be recognized as an enterprise subject matter expert across analytics, medical economics, and quality performance
Influence strategic decisions through data-backed recommendations
Demonstrate measurable impact on customer performance outcomes and business growth
Build durable analytic infrastructure and frameworks that scale across engagements

Define and lead analytic strategy across large-scale, high-visibility customer engagements

Architect advanced analytic frameworks supporting medical economics, performance measurement, population health, and value-based care initiatives

Serve as the senior-most analytic escalation point for complex methodological or data integrity questions

Translate contractual requirements and strategic objectives into measurable analytic roadmaps

Drive cross-functional alignment across Product, Engineering, Actuarial, Data Science, Finance, and Customer Success

Ensure technical excellence and rigor in all analytic deliverables; establish quality standards and governance practices

Identify scalable opportunities for automation, reusable intellectual property, and analytic innovation

Present insights and strategic recommendations to senior and executive-level stakeholders

Mentor and develop Lead, Senior, and Data Analysts, elevating analytic capability across the team

Influence product and roadmap decisions through data-driven thought leadership

8–10+ years of healthcare analytics experience, with strong payer experience preferred

Deep expertise in medical economics, claims data analysis, quality performance measurement, and value-based care

Advanced SQL proficiency, including optimization of complex queries in large data environments

Experience designing analytic methodologies and scalable frameworks

Demonstrated success influencing senior or executive stakeholders

Proven experience leading large, complex analytic initiatives with significant business impact

Strong data storytelling and executive-level communication skills

Experience mentoring and elevating senior analytic talent

Experience supporting large, enterprise healthcare contracts with performance guarantees

Experience working within AWS or large-scale cloud data environments

Proficiency in Python or R for advanced analytics

Experience integrating predictive modeling or advanced statistical techniques into operational analytics

Experience shaping product or analytics roadmaps at a strategic level

Experience using AI tools to enhance your coding and workflows as they relate to analytics

Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care 

A flexible, remote friendly company with personality and heart 

Employee driven programs and initiatives for personal and professional development  

Become a member of the talented, energized, diverse and purpose-driven Arcadian Community

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

Listed under

Worldwide

Listing Details

Posted: March 11, 2026
First seen: March 26, 2026
Last seen: May 14, 2026

Posting Health

Days active: 48
Repost count: 0
Trust Level: 39%
Scored at: May 14, 2026

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Arcadia

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Arcadia is a healthcare technology company that transforms data into actionable insights to accelerate healthcare transformation for providers, payers, and life sciences organizations.

Employees

350

Founded

2002

Jobs

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