Director of Community Residential Services

Arc of Onondaga is seeking an experienced, compassionate, and strategic Director of Community Residential Services to lead our residential programs serving individuals with intellectual and/or developmental disabilities (I/DD).

As a member of the agency's leadership team, you will oversee the operation of our community residences and supportive apartments, ensuring high-quality, person-centered services while maintaining compliance with state and federal regulations. This is an exciting opportunity for a collaborative leader who is passionate about developing teams, driving operational excellence, and making a lasting impact in the lives of the people we support.

• →Provide leadership and oversight for all Community Residential Services programs.
• →Supervise, coach, and support Program Managers and other direct reports.
• →Ensure programs operate in compliance with all applicable state, federal, and agency regulations and policies.
• →Lead quality improvement initiatives, oversee incident management, and respond to internal and external audits.
• →Collaborate with Quality Assurance, Facilities, Human Resources, Finance, and other departments to support agency-wide goals.
• →Oversee residential admissions and work with community partners to ensure successful placements.
• →Monitor program quality, safety, staffing, and service delivery to promote positive outcomes for individuals supported.
• →Assist with department budgeting and resource management.
• →Prepare reports and analyze program trends to support continuous improvement.
• →Participate in the Administrator-on-Duty on-call rotation and provide leadership during emergencies.
• →Foster a culture of teamwork, accountability, respect, and person-centered care.

• Bachelor's degree in Human Services or a related field and at least five (5) years of experience managing programs serving individuals with intellectual and/or developmental disabilities,

• Demonstrated leadership and supervisory experience.
• Strong knowledge of regulatory compliance, quality assurance, incident management, and residential program operations.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and the ability to learn agency software systems.
• Valid New York State driver's license with a driving record acceptable to the agency's insurance carrier.
• Ability to drive agency vehicles as needed.

• Master's degree in Human Services or a related field and at least three (3) years of experience managing programs serving individuals with intellectual and/or developmental disabilities.

Equivalent combinations of education and experience will be considered.

• Generous paid time off
• 12 paid holidays annually

• Paid training and professional development opportunities
• Advancement pathways within the organization
• Tuition Assistance
• Eligibility for Public Service Loan Forgiveness (PSLF)

• Supportive and collaborative team environment
• Family-friendly workplace
• Meaningful, mission-driven work that makes a lasting impact in the community

As the Director of Community Residential Services, you'll play a vital role in helping individuals with intellectual and developmental disabilities live safe, fulfilling, and meaningful lives while leading a dedicated team of professionals who share your commitment to excellence.

If you're an experienced leader who is passionate about person-centered services, operational excellence, and developing high-performing teams, we encourage you to apply!