Lead (Retail Supervisor) - Piccadilly, London (m/f/d)

As we grow across Europe, we’re looking for people who lead with curiosity, learn by doing and want a long-term path in retail. At Arc’teryx we believe there’s always a better way and that guides how we develop our teams, and our “Leave It Better” spirit shapes the way we work.

Our Leads grow through hands-on learning, steady coaching and opportunities across stores, regions and teams.

As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides. You bring energy and purpose to every part of the store - guest experience, product, people, and operations. Passionate about the outdoors, you live the lifestyle and share it authentically. You lead with care, push for bold goals, and celebrate progress. Together, we leave it better.

As we grow across Europe, we’re looking for people who lead with curiosity, learn by doing and want a long-term path in retail. At Arc’teryx we believe there’s always a better way and that guides how we develop our teams, and our “Leave It Better” spirit shapes the way we work.

Our Leads grow through hands-on learning, steady coaching and opportunities across stores, regions and teams.

As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides. You bring energy and purpose to every part of the store - guest experience, product, people, and operations. Passionate about the outdoors, you live the lifestyle and share it authentically. You lead with care, push for bold goals, and celebrate progress. Together, we leave it better.

Lead with Purpose: You embody the Arc'teryx Vision, Purpose, and Values -bringing leadership, awareness, and energy to every shift on the floor. 

Elevate the Guest Experience: You support the team in delivering world-class service by sharing product knowledge, coaching Product Guides, and leading from the floor five days a week. 

Drive the Business Forward: You help oversee all five pillars of the store -experience, product, community, operations, and people - while managing inventory, visual merchandising, and daily operations. 

Build Community & Connection: You share brand stories and event details with guests and teammates, making everyone feel welcome and inspired to join in. 

Communicate & Collaborate: You keep the team aligned by sharing company updates, supporting store procedures, and partnering with leadership to meet goals. 

Operate with Excellence: You manage transactions, open and close the store, and use tools to track sales, labor, and budgets - keeping everything running smoothly. 

Leadership Experience: You bring 1+ years of leadership and retail experience, with a natural ability to coach, motivate, and unlock potential in others.

Guest-Centric Mindset: A passion for delivering exceptional guest experiences and fostering brand loyalty through service, storytelling, and community engagement.

Operational Excellence: Strong organizational, time management, and problem-solving skills, with the ability to manage inventory, scheduling, and team performance.

Language Skills: Fluency in both the local language (e.g., German) and English is essential.

Flexibility: Willingness to work key retail periods (e.g., Black Friday and holiday season) and ability to lift up to 30 lbs as needed. 

Details: Compensation: Hourly #LI-Onsite

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better. We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world. 

Live it. Get out there - the mountains make us better 

Disruptive evolution. In pursuit of better. Always. 

Commit. We set bold objectives and see them through.