The PLM System Analyst is part of the Product Lifecycle Management Technology Team, and works closely with Centric Developers and the Merchant, Design & Product Creation business teams. You define requirements for Centric configuration projects by eliciting and analyzing requirements, liaising between business and technical resources, and documenting business processes or systems and their integrations. You are a critical thinker who enjoys diving into the details and seeks to understand the “how's” and “why’s”. You define, configure, test and implement new solutions, as well as managing process changes and supporting users through their use of the system.
Meet Your Future Team:
The Merchandising and Product Lifecycle Technology team in the Technology department is responsible for the enterprise-wide Product Lifecycle Management System (Centric), the core system used by Design, Product Development, and Merchant teams. In this role you will work with both internal and external teams of people to ensure the reliability, security, and stability of our PLM ecosystem, and to deliver new systems and interfaces that will connect and bind the people and processes that make up Arc’teryx. You and your team will be at the front of the systems that connect through the value chain.
Serving as the Subject Matter Expert for the Centric PLM and Visual Boards systems
Demonstrating expertise in Centric configuration, object structure, understanding attributes, Enums, type configurations, forms, copy templates, Lookup items, debugging, and site file investigation
Working closely with Technology teams on integration projects to define system requirements
Executing configuration for new Centric features and enhancements, collaborating with Centric consultants as needed
Facilitating and managing stakeholder engagement, building close relationships with business teams, and supporting change management initiatives
Analyzing current business processes and collaborating with users to define business problems and/or areas for improvement or increased efficiency
Recommending new processes, process flows, tools, or system solutions aligned with company goals
Collaborating closely with Business Analysts to assess the cross-departmental impact of business change requests
Translating business requirements into detailed and actionable specifications for use by Centric consultants and developers
Preparing and coordinating system changes for release, including organizing and leading product demo sessions, user training, maintaining guides and/or help tools, and managing the implementation phase of new features
Providing user support by analyzing, documenting, prioritizing, and solving incidents reported by Centric users or for other systems the team supports
Reporting dysfunctions to the Centric support team, contributing to problem-solving, and communicating solutions to business teams clearly and concisely
Conducting analysis and testing on Centric upgrades and service packs, advising on which opportunities to persue
Participating in retrospective sessions to gather feedback from partners and ensure continuous improvement
Being an integral part of our Apparel and Gear PLM system re-implementation project, which will lay the system groundwork for Arc’teryx’s ambitious development goals for 2030
Integrating of 3D Development Processes into the PLM System
Developing and supporting business use cases with AI technologies to improve efficiency and data accuracy
Leading the implementation of new system features and enhancements to support ongoing business technology transformation across Product Design, Product Execution, Sourcing, and Merchandise Planning
You have a bachelor's degree or post-secondary education in Information Technology, Business, or a related field
You have 3+ years' experience as a System Analyst, Business Analyst, and/or Process Specialist in an agile software development environment
Prior experience working with a PLM, PIM, and/or Merchandising System, within the apparel/gear/footwear/fashion industry
You have experience working specifically with Centric PLM is an added asset
You have a high level of analytical and critical thinking skills
You have excellent interpersonal skills and the ability to work with all levels of partners
You have excellent communication and influencing skills
You can explain, articulate, and document concepts, business processes, systems and business requirements efficiently
You have experience working on Integration Projects
You have experience working on PLM upgrades and migrations
You have experience with implementing Change Management practices
You have experience using Jira
You have technical skills in advanced Excel, SQL script writing, and/or XML Script Writing
You have experience effectively managing multiple competing priorities
You have a willingness to improve your skills independently in new technologies and solutions
You are proactive in identifying the root cause of issues, seeking the best (sometimes not the easiest) solutions with an unwavering commitment to do what is right
You remain highly flexible and adaptable when faced with ambiguity
You effectively balance autonomy and collaboration
You inspire breakthrough thinking and continuous improvement
Your passion for your work is paralleled by your passion for getting outside and living it
The salary range for this role is CAD$82,000–CAD$108,000
Centuria
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