Engineering & Customer Relationship Manager

Department: Technical Sales & Customer Success

Reports to: Vice President & Managing Director

Location: Kriens, Lucerne, Switzerland

ABOUT ARITEC NEW MATERIALS GROUP AG

Aritec New Materials Group AG is a leading global developer and manufacturer of advanced synthetic materials, high-performance fibers, and specialized products serving the energy, mining, electrification, and industrial infrastructure sectors. Our portfolio encompasses:

• Short-fiber carbon reinforcement for construction and infrastructure
• Oil & Gas pipe reinforcement using proprietary carbon-based technologies
• High-temperature, low-sag (HTLS) electrical cable solutions for grid modernization and renewable energy integration
• Synthetic pendants and ropes for mining draglines, rope shovels, and crane applications
• Advanced conveyor belting systems for heavy-duty industrial applications

Our customers include global leaders in energy, subsea engineering, electrification, infrastructure, and mining—including tier-1 operators across Europe, Asia, and the Americas.

POSITION OVERVIEW

We are seeking two highly motivated Engineering & Customer Relationship Managers to strengthen our technical sales, customer support, and market development efforts. This role is central to driving revenue growth, deepening customer partnerships, and positioning Aritec as a technology leader in advanced materials for critical infrastructure.

You will work directly with the Vice President & Managing Director, operating as a hands-on trusted advisor to major customers, internal engineering teams, and cross-functional business units. This is an exceptional opportunity to shape market strategy, participate in high-stakes technical negotiations, and advance global career prospects within a fast-growing, innovation-driven organization.

KEY RESPONSIBILITIES

Customer Relationship Management

• Build and maintain strategic partnerships with tier-1 customers in RTP (Reinforced Thermoplastic Pipe), subsea flexible pipe, and electrification sectors
• Serve as the primary technical liaison for key accounts, understanding evolving customer needs and translating them into product requirements and specifications
• Prepare comprehensive technical proposals, applications engineering documents, and product qualification roadmaps
• Coordinate customer technical reviews, site visits, and audits; present findings and recommendations to leadership

Engineering & Technical Support

• Support product qualification, testing protocols, and certification pathways for new market segments
• Collaborate with R&D and manufacturing teams to address customer technical challenges and drive continuous product improvement
• Contribute to the development of technical marketing materials, case studies, and customer success documentation

Market Development

• Identify and evaluate market opportunities within RTP, subsea flexible pipe, electrification, and related industrial sectors
• Support business development initiatives, tender responses, and competitive assessments
• Participate in industry forums, technical conferences, and customer innovation workshops to strengthen market intelligence
• Prepare market analyses and growth recommendations for presentation to senior management

CANDIDATE PROFILE

Required Qualifications

• Education: Master's degree in Engineering (Mechanical, Materials, Chemical, or related discipline) or equivalent professional engineering qualification
• Professional Experience: candidate with exceptional, relevant education background but without proven experience can still apply to the offer

We are primarily looking for experienced professional, ideally and preferably in one or more of the following sectors:

• Reinforced Thermoplastic Pipe (RTP) or subsea flexible pipe systems

• Subsea engineering and qualification (companies such as Technip, TechnipFMC, NOV, Saipem, Roblon, or equivalent)

• Electrification and high-voltage cable systems (companies such as Prysmian, Nexans, Southwire, or equivalent)

• Advanced composite materials, carbon fiber, or aramid fiber applications

• Qualification, testing, and certification of industrial products

• Language Skills: Fluent English (spoken and written); German and/or another EU or Eastern Asian language ( CN, JP or KR) a strong advantage for customer interaction and internal collaboration

Essential Personal Attributes

• Integrity & Professionalism: High ethical standards, reliability, and credibility in customer interactions; comfortable representing the company at C-level discussions
• Hands-On Work Style: Comfort with technical depth; willingness to engage directly in problem-solving, testing, and documentation rather than relying solely on others
• Self-Motivation & Ownership: Results-driven mindset with intrinsic motivation to exceed customer expectations and drive business outcomes
• Eagerness to Learn & Develop: Demonstrated commitment to continuous professional growth, technical advancement, and expanding knowledge across multiple business domains
• Cross-Cultural Fluency: Comfortable working with global teams, customers in multiple time zones, and diverse operating environments

Preferred Qualifications

• Experience in multi-phase qualification programs, third-party testing, and certification processes (DNV, ABS, API, NORSOK, or equivalent standards)
• Background in contract negotiation, commercial discussions, and strategic partnership development
• Familiarity with advanced materials science, polymers, fiber composites, or electrical materials
• Experience in startup, growth-stage, or scale-up environments
• Project management or lean/continuous improvement certifications