Manager, Analytics Platform Support

At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars:  Do something meaningful, With a great team, Earning what you deserve.

Founded in 2012, Arkatechture has grown into a nationally recognized data and technology company, partnering with organizations across the fintech, AI, and financial services spaces. We combine deep industry knowledge with technical expertise to help our clients unlock the full potential of their data. Whether it’s modernizing infrastructure, building analytics platforms, or leveraging AI for smarter decision-making, we thrive at the intersection of innovation and impact.

Our team is made up of curious, collaborative, and community-minded professionals who are passionate about solving complex problems and staying ahead of what’s next in data and technology. While our roots are in New England, our reach is nationwide, and we support flexible, remote-friendly work to match.

All employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much.

Arkatechture is seeking a Manager, Analytics Platform Support to lead the technical support function for the Arkalytics data and analytics platform. This role oversees analysts, engineers, technical account managers, and technical data analysts across US and India locations who support the Arkalytics platform. The Manager serves as the highest level technical escalation point for complex SQL, ETL/ELT pipelines, data warehouse, and BI related issues, ensuring strong technical standards across troubleshooting, data model integrity, dashboard validation, and overall platform performance and reliability. 

This is not a traditional service desk role. The ideal candidate brings deep, hands-on experience with modern analytics platforms such as Snowflake, Tableau or PowerBI and can diagnose issues across ingestion, transformation, warehouse, and visualization layers. In addition to driving SLA performance and operational rigor, this leader conducts root cause analysis on recurring data defects, partners closely with Engineering and Product to address structural gaps, and serves as a trusted technical advisor to both customers and internal stakeholders to ensure long term platform stability, reliability, and scalability.