Patient Access Assistant Manager - FT - Days

The Assistant Manager, Patient Access oversees daily operations of the Patient Access team to ensure accurate registration, financial intake, service standards compliance, and an exceptional patient experience across the system.

• Oversee daily Patient Access operations, staffing, productivity, and service standards compliance. *
• Keeps Patient Access Manager and Director informed of Service Standard goals, performance evaluations and disciplinary issues as well as other related statistical data or issues involving the Patient Access team.
• Is responsible for completing regular quality audits on Patient Access team to ensure accurate patient registration, insurance verification, documentation, and charge entry. *
• Lead point-of-service collections and support patient financial discussions.*
• Prepares work schedules and coordinates/assigns daily duties to staff. Ensures employees comply with attendance guidelines and timecards reflect an accurate record of time. *
• Is responsible for coordinating all necessary training for patient access team, coaching, and timely completion of Performance evaluations. *
• Conduct quality audits, monitor trends, and implement process improvements.*
• Coordinate with Nursing, Scheduling, and Revenue Cycle teams to support patient flow.*
• Keeps Patient Access SOPs up to date and recommends and documents agreed upon process improvements to ensure maximum efficiency of team. *
• Participate in a rotational on-call schedule to ensure timely leadership support needs, including evenings, weekends, and holidays as assigned. *
• Employee is responsible for attending all mandatory educational, compliance and safety program sessions. *
• Employee understands and demonstrates the importance of satisfying the needs of the patient/customer by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience throughout the System.
• It is understood that this job description lists typical duties for the classification and is not to be considered inclusive of all duties, which may be assigned.

• Strong operational and people leadership skills
• Patient-centered mindset balancing efficiency and compassion
• Ability to use data and audits to drive improvement
• Clear communicator and collaborative partner

In this section please indicate the physical requirements for the role. Only list physical demands that are job-related and consistent with business necessity. Below are examples:

• Repetitive use of hands and fingers (i.e. use of computer keyboard).
• May require use of lifting and carrying light loads (up to 10 pounds)
• Sitting or standing/walking for long periods of time.
• Must be able to remain at a workstation and move around the workspace as needed to complete job tasks, with or without reasonable accommodation.
• Patient interaction

• High school diploma or equivalent; minimum three years healthcare, billing, or revenue cycle experience.

• Supervisory experience and medical terminology knowledge.