Senior IT Systems Administrator

·       Administer and support Microsoft 365, Entra ID, Exchange Online, SharePoint, OneDrive, Teams, and related services.

·       Manage user accounts, licenses, groups, permissions, MFA, and access controls.

·       Support Windows and macOS devices, including configuration, troubleshooting, software deployment, and lifecycle management.

·       Manage endpoint management and monitoring tools such as Datto RMM, Intune, or equivalent platforms.

·       Support networking infrastructure, including Wi-Fi, switches, VPNs, firewalls, DNS, DHCP, and related services.

·       Maintain IT systems, documentation, configurations, and asset records.

·       Assist with server, cloud, and infrastructure projects as required.

·       Provide Tier 2/Tier 3 technical support for hardware, software, networking, Microsoft 365, and business applications.

·       Troubleshoot complex issues that cannot be resolved through standard helpdesk procedures.

·       Support executives and senior leadership with a high level of professionalism and responsiveness.

·       Assist users with onboarding, offboarding, device setup, application access, and account configuration.

·       Provide remote and occasional onsite support.

·       Develop and maintain internal knowledge base articles and technical documentation.

·       Assist with implementation and maintenance of IT security controls.

·       Monitor and respond to security alerts and suspicious activity.

·       Manage and troubleshoot MFA, conditional access, endpoint security, email security, and access controls.

·       Support email security platforms such as Barracuda, Mimecast, or equivalent.

·       Assist with phishing investigations, email quarantine, malware alerts, and security incidents.

·       Help maintain security policies and ensure users follow IT security best practices.

·       Participate in security awareness and cybersecurity training initiatives.

·       Participate in and lead technical projects from planning through implementation.

·       Assist with Microsoft 365 migrations, tenant migrations, domain/DNS changes, application deployments, and infrastructure upgrades.

·       Evaluate new technologies and make recommendations based on business requirements.

·       Work with vendors, MSPs, software providers, and consultants.

·       Create project documentation and ensure successful handover into IT operations.

·       Identify repetitive IT tasks and opportunities for automation.

·       Develop and maintain workflows using tools such as Power Automate, PowerShell, or similar technologies.

·       Improve onboarding, offboarding, access management, software deployment, and IT support processes.

·       Develop standardized procedures and documentation to improve operational efficiency.

•       Bachelor from computer science or any other related field
• 3+ years of experience in IT support, systems administration, IT operations, or a related role.
•        Strong experience supporting Microsoft 365 and Entra ID.
•        Experience administering Windows environments and supporting macOS devices.
•        Strong troubleshooting and problem-solving skills across hardware, software, networking, and cloud services.
•       Experience with endpoint management/RMM platforms.
•        Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and firewalls.
•    Experience with cybersecurity tools and best practices.

•        Strong understanding of identity and access management, MFA, and least-privilege principles.
•        Experience with PowerShell or another scripting/automation language.
•        Strong written and verbal communication skills.
•        Ability to work independently and prioritize competing requests.
•       Fluent in English and Arabic
•       Manage 30+ persons to include UAE and Egypt team across different time zones (MENA, Europe, Asia)

The ideal candidate is someone who:

·       Thinks beyond simply closing tickets and looks for the root cause of problems.

·       Can independently troubleshoot and resolve technical issues.

·       Is comfortable taking ownership of IT systems and projects.

·       Has strong attention to security and understands the importance of protecting company data.

·       Communicates technical information clearly to both technical and non-technical users.

·       Is organized and able to manage multiple priorities.

·       Takes initiative and identifies opportunities to improve IT operations.

·       Can work effectively with both internal stakeholders and external technology vendors.

·       Is willing to learn new technologies and adapt to a constantly changing IT environment.