Customer Care Associate (Casual) | $23.50/hour

Hey, we’re Article 👋. Since 2013, we've been creating remarkably better furniture experiences one sofa at a time. As a Customer Care Associate, you’re the frontline voice of Article to our customer base.

We’re looking for Casual Customer Care Associates to join us on Monday, July 6th, 2026!

Please note: Interviews will take place for this role between June 15-17. These will be group-format video interviews, meaning you will be in a video interview with other candidates at the same time.

Location: Remote (The comfort of your home), based in Canada

As this role is open to candidates across Canada, all schedules are set in Pacific Time. For candidates located in the Eastern Time zone, this means shifts may occur between 12:00 p.m. and 10:00 p.m. EST, depending on the assigned schedule.

Schedule:
Our Customer Care Centre is open: 
Monday-Friday 6:00 am - 7:00 pm PST/ 9:00 am - 10:00 pm EST
Saturday-Sunday 7:00 am - 7:00 pm PST/ 10:00 am - 10:00 pm EST 

This role is primarily scheduled between 9:00 a.m. and 5:00 p.m. PST, with a rotating late shift from 11:00 a.m. to 7:00 p.m. PST.

Late shifts are part of a regular rotation and will be assigned outside of the rotation based on business needs.

Weekend availability is required. Team members are scheduled to work every weekend, which may include Saturdays, Sundays, or both, depending on operational requirements. Actual schedules may vary from week to week, so flexibility within your stated availability is essential and required.

This role requires consistent availability and is not suited to candidates seeking ad-hoc or occasional scheduling.

Training Schedule:

New Particles will complete three weeks of full-time training, which will happen Monday to Friday from July 6, 2026 - July 24, 2026 with daily hours of 8:00 am - 4:00 pm PST/ 11:00 am - 7:00 pm EST. 

Holiday Blackout:

For the first 6 weeks, there is a holiday blackout, meaning you will not be able to book unpaid vacation time off during this period, unless previously booked.

Once you are past this training time, as long as your availability meets our minimum requirements, you can increase or decrease your availability monthly.