Customer Success Manager, Named UKI - Fixed Term

(This is a fixed term role with a duration period of August 2026 - August 2027) 

The Asana Customer Success Team is at the forefront of the next industrial revolution: helping the world’s most sophisticated organizations deploy Asana as the system for human + AI coordination at scale. As a Customer Success Manager for UK & Ireland, you are not just managing software; you are a strategic advisor helping our largest customers deploy Asana as the definitive system for AI coordination. You will lead the charge in building durable adoption and driving measurable business outcomes that define the future of work.

Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. You’ll exemplify an empathetic, customer-centric perspective to the entire Asana team.

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

• Brings 8+ years of professional experience, featuring 5+ years of proven success driving retention and expansion within SaaS-based Customer Success or Account Management.

• Acts as a forward-thinking strategic leader who embraces an evolving technology landscape and can translate complex workflows, including AI and work management capabilities, into tangible business value.

• Shows deep expertise in executive leadership and strategic impact by orchestrating high-stakes enterprise accounts (including Fortune 500), leading complex technology implementations, and driving growth through both product-led and sales-led motions.

• Masters executive storytelling, with a proven track record of leading C-suite business reviews that translate product impact into compelling ROI narratives aligned with organizational OKRs and KPIs.

• Owns and scales high-value portfolios, delivering white-glove post-sales services that secure long-term advocacy across diverse stakeholder groups, from C-level to functional admins.

• Future-proofs customer workflows by advising on AI-enabled SaaS, automation, and the operationalization of AI to drive efficiency and competitive advantage.

• Serves as a customer-centric internal advocate, deeply committed to synthesizing field feedback into actionable insights for product and cross-functional teams.

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between €104,000 - €118,4000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences 

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

#LI-Hybrid

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

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