Full-Time Office Associate

1. Accurately enters information regarding sales transactions and order information into Storis system.
2. Verifies all information related to orders is accurate; identifies and corrects discrepancies.
3. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
4. Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
5. Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
6. Consistently meets or exceeds performance standards for service quality, accuracy and volume.
7. Completes and processes credit applications, payments and financing paperwork.
8. Verifies all paperwork for order processing is accurate.
9. Communicates with internal and external personnel in a professional and timely manner.
10. Maintains accurate files and processes in order to maximize productivity.
11. Performs clerical support for store staff as needed.
12. Other duties as assigned.

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred

• Ability to sit, stand, bend, stoop, and reach regularly.
• Ability to remain in a stationary position for an extended period.
• Ability to communicate effectively with customers and co-workers.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.

In order to provide equal employment and achievement opportunities to all individuals, employment decisions at Ashley will be based on merit, qualifications, and abilities. Ashley does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.