Asian Law Caucus

• Welcome and assist clients, community members, stakeholders and other visitors entering the office.
• Determine the purpose of each visit and direct or escort visitors to the appropriate staff or location.
• Maintain a professional, organized, and responsive front-desk environment.
• Schedule appointments, consultations, and meetings for clients and community members with appropriate staff.
• Coordinate calendars and logistics for front-desk and legal administrative activities.
• Track incoming requests that require follow-up and ensure timely handoff to the correct team member.

• Serve as the primary owner of multi-line phone coverage during assigned shifts.
• Answer, screen, route, and document incoming calls; provide basic information; take accurate messages;
• Monitor and route messages from the main voicemail, shared email inboxes, and fax platform.
• Respond to general inquiries received by phone, online submission, and walk-ins, and route legal questions to the appropriate staff or program.
• Coordinate backup phone call and email coverage with the Intake & Client Coordinator Specialist to maintain live coverage throughout the day.

• Provide legal administrative support to program staff, including preparing, scanning, routing, and filing client-related and program documents.
• Maintain organized electronic and physical records in accordance with office procedures
• Assist with routine case-related administrative tasks such as document preparation, correspondence support, interpreter scheduling, and records management.
• Support timely processing of documents that must be mailed, faxed, scanned, or sent by courier by the end of the business day

• Perform administrative support tasks such as data entry, transcribing handwritten information, copying, mailing, scanning, and filing
• Collect, sort, distribute, and prepare mail, messages, and courier deliveries
• Serve as primary contact for phone answering and mail processing responsibilities
• Perform other clerical and office support duties as assigned

The position requires working with individuals who may be experiencing stressors, housing instability, mental health, and/or substance use issues. Strong emotional intelligence, active listening, and interviewing skills are highly desired. Occasional evening and weekend work may be required.

The above statements are not intended to encompass all functions of the position; rather, they are intended to provide a general framework of the requirements of the position. Job incumbents may be required to perform other functions not specifically addressed in this posting.

• Fluency in Cantonese is required; candidates with fluency in Mandarin or Spanish may be considered
• Two or more years of experience working in a non-profit legal service or other social service environment, preferably indirect services, conducting front desk operations and legal administrative support
• Excellent written, verbal, communication, and interpersonal skills
• Team-oriented, proactive, and creative problem-solver
• Client / customer service orientation
• Emotional intelligence
• Able to work on several projects simultaneously, handling a high work volume and fast work pace
• Administrative experience, including proficient to intermediate skills with Microsoft Office/Adobe and other common computer programs
• Demonstrated commitment to social justice
• Awareness of cultural differences, especially within low-income, immigrant, and marginalized Asian, Arab, Middle Eastern and Pacific Islander communities
• Knowledge of legal issues for low-income people is desired, but not required

Interested candidates should submit via BreezyHR the following:

1. Cover letter explaining your interest in the position
2. Resume
3. One writing sample (no more than ten (10) pages)
4. Three (3) professional references (including at least two direct supervisors)

Asian Law Caucus is an equal opportunity/affirmative action employer. All qualified persons are encouraged to apply, regardless of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including HIV, cancer and genetic characteristics), genetic information, marital or domestic partner status, reproductive health decision-making, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions) gender (including gender identity and gender expression), age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim and survivor status, political affiliation, height, weight, or any other status protected by federal, state, or local laws.