Engineer, Software Support

• →Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions. 
• →Troubleshoot and resolve software issues, including embedded software for control systems.  Able to triage mechanical, electrical, and software bugs. 
• →Responsible for managing escalation calls with field support engineers 
• →Create bug reports for the developer to use when fixing the bug. 
• →Work with QA to add replicated bugs to the regression. 
• →Travel to customer sites to support installations, training, and troubleshooting of ASM products. 
• →Talking to the account team and GPS group (not directly with the customer) when investigating reported issues. 
• →The team will handle all issues until they are ready to send to the developer.  

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.