Supervisor Engineer, Software Support

• →Oversee the day-to-day operations of the support team, including task assignment, workload distribution, and monitoring punctuality and backlog management.
• →Act as the final point of contact for complex or high-priority customer escalations, ensuring timely and effective resolution.
• →Provide coaching and professional development for staff, identifying training needs and creating individualized development plans.
• →Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions. 
• →Guide your team members to create bug reports for the developer to use when fixing the bug. 
• →Travel to customer sites to support installations, training, and troubleshooting of ASM products. 
• →Talking to the account team and GPS group (not directly with the customer) when investigating reported issues. 

• BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field. 
• Proven ability to motivate, inspire, and foster a collaborative team culture.
• Strong troubleshooting skills in hardware and software, with familiarity data structure, networking, algorithm and modern operating systems (Windows).
• Software development or test (QA) experience. 
• Ability to travel 10-25% domestic and international.

• Preferred expertise in C++, C#, Python, Gitlab\Github.  
• Experience with semiconductor equipment preferred 
• Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software 

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.