Senior Engineer II, Global Product Support

• →System level expert focused on product support for new product evaluation and improve Uptime for HVM tool performance.
• →Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.
• →Provides guidance to engineering during the design phase of new products on key customer requirements and needs. Including PM service tasks, design for service, design for manufacturability, etc.
• →Owns critical field issue support, working closely with engineering teams providing real time feedback of issues and recommends solutions.
• →Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks.
• →Owns First in Fab (Alpha or Beta) customer shipments.   Drives customer fab readiness (facilities set up), installation and start up through production qualification.
• →Detailed Reporting of field issues for new products in the field
• →Drives and owns customer issues during beta testing and HVM production at customer sites. 
• →Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments.

• Bachelor's Degree in engineering discipline
• Minimum 5 years of relevant experience preferably in Epitaxy (Epi) process equipment in semiconductor equipment manufacturer.
• ALD/CVD, Etch is also considerable
• Fluency in Chinese and business level communication skills in English.
• Ability to travel domestically to support other customers in China as well as internationally. Depending on the product development cycle travel ranges from 25% to 50%

Basic understanding of semiconductor processing and device fabrication

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.