Specialist II, Customer Service (Afternoon Shift)

• →Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution
• →Proactively escalate and follow up on customer requests via phone & email to ensure timely resolution.
• →Cultivate a deep understanding of customer requirements and build strong customer relationships.
• →Spares Ordering/Processing:
  • →Urgent customer order expedites.
  • →Consignment replenishment.
  • →Verifies and tracks customer backorders.
  • →Follow all ASM and Customer processes, e.g. RMA, FA, etc.
  • →Ensures 100% accuracy on the mutually aligned and agreed upon billing amount to be invoiced, including processing of credits/debits.

• →Generates and provides weekly/monthly reports for customer on time delivery.
• →Other duties as assigned.

• 5-10 years of experience in customer service, order fulfillment, material planning, or supply chain management.
• Experience in managing Spares, Customer Fulfillment, and Logistics operations is preferred
• Structured and collaborative problem-solving skills leveraging analytics
• Experience in working with SAP and Microsoft Office (Excel, Word, PowerPoint)
• Excellent communication skills, including professional English proficiency (written and spoken) to support global collaboration
• Bachelor’s degree in supply chain, Business, or a related field.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.