Specialist II, Service Operations

• →Manage end-to-end PCN (Process Change Notification) processes, including documentation, tracking, and customer communication
• →Collaborate with engineering, quality, and operations teams to evaluate process changes and ensure compliance with customer and regulatory requirements
• →Interface directly with customers to explain changes, address concerns, and ensure alignment
• →Perform data analysis to assess potential impact of process changes and support decision-making
• →Prepare reports, dashboards, and documentation using Excel and related tools
• →Drive continuous improvement initiatives related to PCN workflows and change control processes
• →Ensure timely and accurate execution of PCN deliverables and milestones

• Minimum 5+ years of experience in semiconductor equipment industry
• Strong proficiency in Microsoft Excel (e.g., data analysis, pivot tables, reporting)
• Fluent in English, able to effectively communicate with global teams
• Proven experience in customer-facing roles, with strong communication and coordination skills
• Strong analytical and problem-solving abilities, especially in data analysis

• Experience in PCN / ECN / change management processes
• Familiarity with semiconductor manufacturing or equipment processes
• Experience with data visualization tools (e.g., Power BI) is a plus
• Project management experience is an advantage

• Excellent interpersonal and communication skills
• Strong sense of ownership and accountability
• Ability to manage multiple tasks and priorities under pressure
• Detail-oriented with a continuous improvement mindset

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.