Customer Service Operator (Helpdesk)

Tidworthmid

OtherCustomer Service

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Quick Summary

Overview

Join Our Team as a Customer Service Operator at Aspire Defence Service Limited (ADSL) Salary: £26,955 per annum plus Unsociable Allowance Hours: 37.5 hours per week, shifts including nights, no weekends Location: Tidworth and Bulford Are you ready to join a dynamic team where innovation…

Key Responsibilities

Understand the different contracts held by ADSL (PAC / additional contracts) and how this changes the way jobs are logged. To understand and apply FM contract knowledge (including a variety of performance indicators) to ensure calls are logged…

Technical Tools

OtherCustomer Service

What We Offer

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What We Offer

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✓Understand the different contracts held by ADSL (PAC / additional contracts) and how this changes the way jobs are logged.

✓To understand and apply FM contract knowledge (including a variety of performance indicators) to ensure calls are logged accurately into IFS.

✓Provide a central node / communication centre to assist with all incidents / military exercises.

✓Accurately log information within Case, an administrative module within IFS used for bookings, incidents, complaint / compliments, military exercises.

✓Liaise with BMS triage to minimise engineer attendance / improve job description, constantly improving the technical knowledge within the team

✓Produce accurate reports for partners and other departments.

✓Support both Day and OOH engineers in all matters including allocation and job analysis

✓Provide administrative support to other departments within the business (Sodexo Estimates, Purchase orders, Surveys, assetisation etc)

✓Build strong working relationships with OOH Engineers, ensuring priority jobs are allocated and responded to within the relevant timescale.

Requirements

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Our garrisons are tobacco-free working environments.

Security clearance is required prior to starting with us.

We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures.

Please note, this vacancy may close early if we receive a high volume of applications.

Ready to Join Us? If you’re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire.