Travel Preparer - NASA Langley

ASRC Federal AFSS is seeking a Travel Preparer to support a NASA Contract in Hampton, VA.   Position Summary   Embark on a rewarding career as a Project Support Specialist / Travel Support professional at NASA Langley Research Center (LaRC), where you will serve as a member of the Langley Central Travel Office (CTO) team. This role offers the unique opportunity to support NASA travelers by navigating complex Federal Travel Regulations (FTR) and ensuring mission-critical travel is executed with precision and care. If you are a customer-service oriented professional looking to contribute to the success of NASA’s mission-critical operations, this high-visibility role provides a dynamic environment to grow your expertise in government travel systems and project support.  Essential Functions  Provide essential support to the Langley Central Travel Office (CTO) leadership, ensuring seamless team operations and coverage.  Utilize the Concur Government Edition (CGE) travel system to prepare and submit complex international and domestic Travel Authorizations (TAs), reservations, and vouchers.  Ensure all Travel Authorizations (TAs) comply with the Federal Travel Regulations (FTR) and NASA Federal Travel Regulations Supplement (NFTRS) prior to approval.  Deliver exceptional customer service through professional communication via email, phone, and MS Teams to resolve traveler inquiries.  Manage time-sensitive documentation and track travel requests through the travel management system to ensure timely approval and ticketing.  Document and communicate real-time progress on assignments utilizing the NASA-provided, Jira-based ticketing system.  Interpret and distribute critical information from publications, regulations, and directives to travelers and teammates.  Maintain rigorous electronic and paper filing systems in accordance with established office procedures.  Actively manage assignment queues to ensure all priorities and time-sensitive government travel needs are met.  Analyze and resolve inquiries by synthesizing information from varied sources, including reports, correspondence, and external offices.  Basic Qualifications  Strong drive for customer service excellence with the adaptability to meet shifting mission needs and implement new processes.  Proactive and professional communication skills with the ability to respond quickly to Central Travel Office (CTO) leadership and traveler requests.  Proficient in Microsoft Office Suite, with a specific requirement for using Excel to solve and document mathematical travel scenarios.  Ability to independently interpret, communicate, and apply policy related to the Federal Travel Regulations (FTR).  Must complete a government background check and citizenship or permanent residency requirements for access to NASA assets.  Preferred Qualifications  Prior experience with the Concur Government Edition (CGE) travel system.  Familiarity with the NASA Federal Travel Regulations Supplement (NFTRS).  Previous experience in a government contracting environment or supporting NASA missions.  Proficiency in using Jira-based ticketing systems for task management.  Education & Experience        High school diploma and 2-4 years of experience, professional customer service experience in an office setting is highly desired.  Relevant experience in office administration, travel management, or professional customer service is required.  Hours, Onsite Expectations & Travel  This position is starting as benefits eligible, 32.5 hours per week. The individual selected for this role must report onsite to NASA Langley (Hampton, VA) 5 days per week, from 11am – 6pm. There are no travel requirements for this position.