Workplace Experience Coordinator

Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

We're looking for a creative, resourceful, and warm Workplace Experience Coordinator to elevate the day-to-day experience in our New York office. Our office exists because an Assembler felt strongly we should have one and moved across the country to start it (rather than a top-down mandate). This role is grounded in that same spirit of making things happen. You’ll own the office end-to-end, make it a place people are excited to show up to, and partner with our People team to improve the in-person Assembled experience as we grow.

This is a full-time, in-person role based in our New York City office, on-site five days a week, Monday through Friday.

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  Own day-to-day office operations — keep the space clean, stocked, safe, and running like clockwork

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  Cover front-of-house — greet visitors, handle packages and deliveries, and field day-to-day requests

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  Manage vendors, building management, and the office budget, partnering with Finance on contracts and invoices

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  Own in-office onboarding with the People team — desk setup, swag, and a great Day 1 for new hires

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  Plan in-office moments that build connection — team lunches, celebrations, all-hands, and customer events

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  Be the welcoming face of Assembled and the go-to resource for anything office-related

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  Coordinate interviews — schedule across phone screens, panels, and onsites, give candidates a warm point of contact, and run day-of onsite logistics

• 2+ years in office management, workplace operations, or administrative support, ideally in a startup or fast-paced environment

• Relentlessly detail-oriented — you notice what others miss and take pride in getting the small things right

• High agency — if something's broken, you fix it; if something's missing, you solve for it before it becomes a problem

• A people-first communicator — warm and professional in person, on the phone, and over Slack and email

• Organized under pressure — you juggle competing priorities without dropping the ball

• Budget-conscious and comfortable managing vendors and building management

• Reliable in-person presence five days a week, and able to lift and move packages up to 30 lbs