Client Services & Project Coordinator

Serve as a primary point of contact for clients, ensuring a positive and professional experience

Build and maintain strong client relationships through consistent communication and follow-up

Manage client inquiries, requests, and escalations in a timely manner

Coordinate meetings, status updates, and stakeholder communications

Ensure client expectations, deliverables, and timelines are clearly communicated and managed

Support projects from initiation through completion, ensuring deadlines and deliverables are met

Coordinate internal teams, vendors, and stakeholders to ensure smooth project execution

Maintain project documentation, timelines, and status reports

Monitor project risks, dependencies, and action items

Assist with resource planning and workload coordination across teams

Develop and maintain operational processes, workflows, and standard operating procedures

Identify opportunities to improve efficiency and streamline administrative processes

Track project performance metrics and prepare management reports

Support process optimization and continuous improvement initiatives

Assist with executive and team coordination when required

Prepare client reports, project updates, and operational summaries

Maintain accurate records, documentation, and databases

Support budgeting, vendor coordination, and administrative functions where required

Monitor project milestones and ensure timely completion of deliverables

Previous experience in Client Services, Customer Success, Account Management, Project Coordination, Operations, or a related role

Strong stakeholder and relationship management skills

Excellent written and verbal communication skills

Strong organizational and time management abilities

Ability to manage multiple projects and competing priorities simultaneously

Experience coordinating cross-functional teams and stakeholders

Proficiency with project management and collaboration tools

High attention to detail and strong problem-solving abilities

Experience working in a remote environment

Exposure to project management methodologies such as Agile or Waterfall

Experience using tools such as Asana, Monday.com, ClickUp, Jira, Trello, or similar platforms

Experience supporting client-facing projects or service delivery teams

Budget tracking, procurement, or financial administration experience

Experience within professional services, consulting, marketing agencies, technology, or financial services environments

A natural relationship builder who enjoys working with clients and stakeholders

Someone who is highly organized and able to keep multiple moving pieces on track

A proactive problem-solver who takes ownership of outcomes

A professional communicator who can confidently engage with clients and leadership teams

Someone who thrives in a fast-paced environment and remains calm under pressure

A team player who values collaboration and continuous improvement

Strong and lasting client relationships

Projects delivered on time and within scope

Clear communication between clients and internal teams

Improved operational efficiency and process effectiveness

High levels of client satisfaction and stakeholder engagement

Accurate reporting and proactive issue resolution