Medical Front Desk Receptionist

Are you an experienced customer service professional with a warm, friendly phone manner? Do
you enjoy helping people and thrive in a fast-paced environment? We are looking for a Medical
Front Desk Receptionist to become the first point of contact for a busy and growing plastic
surgery practice in the United States.

This is a fantastic opportunity to join a boutique cosmetic surgery clinic where delivering an
exceptional patient experience is the top priority.

The Role
As the first voice patients hear, you'll be responsible for ensuring every call is answered
professionally and every patient receives outstanding service. You'll play a key role in creating a
welcoming and seamless experience for patients contacting the practice.

Key Responsibilities
● Answer all incoming calls promptly and professionally.
● Ensure patients receive a warm, friendly, and personalised experience.
● Handle patient enquiries and direct calls appropriately.
● Provide excellent customer service while maintaining professionalism and empathy.
● Accurately record and communicate patient information.
● Learn and use the practice's internal software (full training provided).

● Previous experience in a receptionist, front desk, call handling or customer service role.
● Experience within a medical, healthcare, dental, cosmetic or similar patient-facing environment is highly desirable.
● Excellent spoken and written English.
● Neutral or minimal accent with clear communication skills.
● Friendly, compassionate and confident telephone manner.
● Strong customer service skills with the ability to build rapport quickly.
● Good computer literacy and ability to learn new systems.
● Professional, reliable and organised.

We're looking for someone who makes every caller feel as though they're speaking directly to
the clinic—not a call centre. If you're personable, empathetic, and passionate about delivering
first-class customer service, we'd love to hear from you.

Why Join Assist World?
 
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
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