Customer Service Associate

United States·Rancho MirageNormalmid

OtherCustomer Service Associate

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Quick Summary

Overview

The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often,

Technical Tools

OtherCustomer Service Associate

The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.

What We Offer

~1 min read

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for nine consecutive years, and many of our locations have been awarded as Best and Brightest.

 Coordinate with customers to resolve any billing inquiries.

 Act as the first point of contact for customers seeking help with products or technical issues.  Provide troubleshooting and technical assistance to customers.

 Assess the customer's needs and translation into solutions.

 Other duties as assigned.

 Knowledge of general office equipment (copier, fax, phone systems, etc.).

 Knowledge of conflict resolution techniques at a proficient level.

 Professional communication skills (phone, interpersonal, written, verbal, etc.).

 Professional customer service skills.

 Self-motivated, proactive, detail oriented and a team player.

 Time management and time critical prioritization skills.

 Bilingual preferred (English/Spanish fluent)

 High School diploma or GED Required

 Associates Degree Preferred

 0 – 3 years of directly related or closely related experience