Customer Service Associate

We are looking for a Customer Services Associate to join our Medical Product Division Sale Team in Taiwan. In this role, you will be flexible and show agility in learning. There are multiple activities that associate will be involved in. The current sale model in Taiwan is a hybrid model whereby some hospitals are managed directly and some are done through distributors. This associate will be expected to work with both direct and indirect customers. The internal team is a small and dynamic team.

Logistical and Order to Cash Process

• →Process Orders into ERP System for Incoming shipment and place orders for replenishment with Singapore.
• →Monitor incoming shipment, quality checking, and update system.
• →Match Airway bills and invoices, follow-up with cargo permit.
• →Manage inventory and conduct quarterly stock check with hospitals, Importers and distributors for consignment stock.
• →Conduct internal stock check at least twice a year.

Sales Support

• →Liaise with the distributors in various Provinces for their requirement.
• →Local Tax Invoice administration
• →Work closely with distributors to prepare quotations (pricing confirming), coordinate the importation issues.
• →Assist to complete the tender bidding process; also related Reimbursement/Pricing 

Sales Reporting

• →Provide timely detail sales report, inventory and implantation reports to sales leader and FSAs
• →In-market sales data and inventory balance collected from distributors, and build up reports monthly

Local Marketing Support

• →Provide administrative and logistic support for Product Workshops or Congress
• →Provide administrative support for FSA - order brochures, sample products, CD, clinical paper, scanning of papers etc.

Administrative Support

• →Business Documents Filing and Mailing
• →In emergency cases, be prepared to work longer hours and/or odd hours

• • Min 3/4 years experience working in Sales Support coordination.
  • Min bachelor degree
  • Good written and oral communication for English
  • Sales administration or sales operation
  • Microsoft office - excel, words, access, power point.
  • Knowledge and skills of tendering of medical devices
  • Skills of providing logistic for seminars or workshops nationwide
  • Responsible and able to work independently, systematically.
  • Self-motivated and pro-active, team-player
  • Meet timelines and able to prioritize work.
  • Able to work under pressure.
  • Dedicated and demonstrated commitment to excellent customer service.
  • Good Communication skills
   #LI-ASC

Experience and knowledge in working with medical device related industry preferred.