Guest Service Admin

Associa is currently looking for a Guest Service Admin to join our team. The Guest Service Admin position requires an individual that is well-spoken, customer service-oriented, and can multi-task at a quick pace. The primary duties for the position is to direct all incoming calls and walk-in clients in a friendly and welcoming manner. Under minimal supervision, work may involve contact with homeowners and board members, as well as outside vendors.

Duties include but are not limited to:

• →Work Weekends is a must.
• →Ability to work independently.
• →Must have a positive outgoing personality and maintain a high level appearance and hygiene.
• →Professionally greet and direct all guests
• →Professionally receive and respond to incoming calls from homeowners, Board members and rental guests. Follow through on various requests.
• →Assist with special administrative projects
• →Screen incoming general messages within email and phone mail systems and distribute accordingly.
• →Ensure that lobby area is kept neat and clean at all times.
• →Resort Tours
• →Book reservation’s and complete the registration process by inputting and retrieving accurate information from the reservation system.
• →Ensure guests receive a courteous and efficient check-in/check-out experience.
• →Set up welcome rental packets for our guests.
• →Lot inspections making sure lot was left okay before/after rental guest checked-in/checked-out.
• →Verify and imprint credit cards for authorization using proper electronic acceptance method and cash handling.
• →Keep track of Wi-Fi Jetpack rentals
• →Cash handling, Credit Card transactions along with proper record keeping.
• →Processes and distributes incoming and outgoing mail for the Homeowners/Rental Guests.
• →Product merchandising and sales.
• →Set up work orders accordingly for different departments.

• →High School Diploma or GED Required
• →2 years of Customer Service Experience
• →Front Desk and reservation system knowledge

• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Self-motivated, proactive, detail oriented and a team player.
• Proficient in the English Language written and verbal.
• Bilingual is a plus