Strategy & Operations Lead

We're looking for a Strategy & Operations Lead to sit at the intersection of data, process, and AI, helping us build the systems that make Assured scale. This is not a coordinator role or a chief-of-staff role. It's a hands-on, builder role for someone who is as comfortable writing a SQL query as they are running a cross-functional project.

You'll spend the majority of your time (60–70%) on analytical and AI/automation work: building reporting infrastructure, designing and deploying workflow automations, and turning messy operational data into insight. The rest of your time will go toward ops and strategy: supporting escalations, writing SOPs, coordinating across teams, and working directly with leadership on priority initiatives.

This role reports to the Senior Director of Operations and works closely with our Operations, Product, and Client Success teams.

• Own the design, build, and maintenance of dashboards and performance reporting infrastructure (Hex, Omni, Metabase, Looker, or equivalent)

• Define and track KPIs across credentialing, enrollment, and client operations

• Turn ambiguous business questions into clear analytical frameworks

• Plus: Write SQL and work with our data warehouse to answer operational questions and surface trends

• Identify high-leverage opportunities to automate manual workflows using AI and no-code/low-code tools

• Build, test, and deploy scrappy automations owning the full lifecycle from scoping through UAT and rollout to our distributed fulfillment team

• Partner with the Engineering, Product, and Design teams to evaluate and integrate new AI tooling

• Document automation logic and maintain SOPs for deployed workflows

• Provide escalation support on complex operational issues, working with the Customer Success and Deployment teams to resolve and prevent recurrence

• Lead or contribute to cross-functional projects with direct business impact

• Support senior leadership with ad hoc strategic analysis and decision-making frameworks

• Write and maintain SOPs, playbooks, and process documentation

• 2–5+ years of experience in a startup or consulting environment, with direct ownership of analytical, operational, or automation workstreams

• Hands-on experience building dashboards or reporting infrastructure, not just consuming them

• Genuine familiarity with AI and automation tools in an operational context (e.g., workflow automation platforms, LLM integrations, no-code/low-code builders). Surface-level usage isn't enough, we want to hear what you built and owned

• Strong SQL skills and comfort working with messy, real-world data

• Track record of working in ambiguous, fast-moving environments and building structure where none existed

• Clear, structured communicator in writing, analysis, and meetings

• Healthcare tech, payer enrollment, credentialing, and/or RCM experience is a meaningful plus but not required

In your first 90 days, you'll have shipped at least 2-3 meaningful reporting or automation improvements, developed a clear picture of our operational data landscape, and earned the trust of your cross-functional partners. Within 6 months, you'll be running your own workstreams end-to-end and helping set the analytical and automation roadmap for the ops team.

Assured is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under federal, state, or local laws.

This policy applies to all employment practices, including hiring, promotion, termination, compensation, benefits, training, and apprenticeships. Assured bases hiring decisions solely on qualifications, merit, and business needs.