Retail Operations & Insights, Sr. Analyst

We are looking for a detail-oriented and collaborative Retail Operations & Insights Senior Analyst to join our Retail team. In this role, you will serve as a critical link between our retail partners, internal supply chain teams, and warehouse operations - ensuring orders flow smoothly from purchase order to shelf. This is an excellent opportunity for someone who thrives in a fast-paced CPG environment and takes pride in keeping the supply chain running without friction.

• Own the end-to-end lifecycle of retailer purchase orders, from receipt and confirmation through on-time shipment and delivery.
• Monitor open POs daily, proactively identifying and resolving discrepancies in quantity, pricing, ship windows, or routing requirements.
• Utilize retailer portals (e.g., Retail Link, Vendor Central) and ensure compliance with retailer-specific EDI and fulfillment requirements.
• Track and report on order fill rates, on-time delivery, and chargebacks; investigate root causes and drive corrective actions.

• Coordinate daily with third-party logistics providers (3PLs) and internal warehouse teams to ensure accurate and timely order pick, pack, and ship execution.
• Communicate shipping windows, retailer routing guides, and labeling requirements to warehouse partners, ensuring compliance to minimize chargebacks and retailer penalties.
• Escalate and resolve fulfillment exceptions - including shorts, mispicks, and carrier delays - with urgency and clear documentation.
• Maintain up-to-date shipping instructions and SOPs for each retail account, updating warehouse partners as routing or compliance requirements change.

• Work closely with Retail Account Leads, Supply Chain, and Data Insights to ensure inventory availability aligns with retailer order demand.
• Generate and distribute weekly operational reports covering order status, fill rates, and open issues for internal stakeholders and retail account teams.
• Support new retailer onboarding by documenting order management workflows and communicating requirements across teams.
• 4P Reporting via Syndicated & Retailer Data

• 2-4 years of experience in retail operations, supply chain, or customer logistics, preferably within a CPG or consumer goods environment.
• Familiarity with major retailer portals and EDI systems; experience with Walmart, Target, Amazon, or similar accounts a strong plus.
• Proficiency in Microsoft Excel and Google Sheets.
• Strong written and verbal communication skills with the ability to manage multiple priorities across internal and external stakeholders.
• Highly organized, proactive, and comfortable working in a deadline-driven environment.
• A collaborative mindset with a bias toward problem-solving and continuous improvement.

• Medical, Dental, Vision insurance

• Life + Disability

• HSA or FSA

• Commuter benefits

• 401K

• Weekly team lunches

• Optional Bi-Weekly Team Workouts

• Annual Offsite “Camp Athena Club”