Case Manager II

New YorkFull-Time Hourlymid

OtherSocial Work & CounselingCase ManagerHealthcare Clinical

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Quick Summary

Overview

Athena Mental Health is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges.

Technical Tools

OtherSocial Work & CounselingCase ManagerHealthcare Clinical

Athena Mental Health is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. We are dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities.

Here at Athena, we pride ourselves on hiring a diverse group of mental health clinicians and staff who are passionate and dedicated to improving our clients’ overall emotional well-being. We provide both in-person and telehealth services for our clients and offer a competitive compensation plan and amazing benefits to our staff.

Are You a Good Fit For Us?

The Case Manager II is responsible for managing all daily incoming client referrals, scheduling intake appointments, verifying client insurance information and following up with admitted clients on their caseload while always exhibiting the highest level of professionalism.

Answer all incoming referrals and potential client calls

Determine client eligibility for Athena services via phone or in person

Tracks and monitors client progress by overseeing weekly follow-up until transition is successfully made to clinicians

Verify Medicaid insurance eligibility through EPACES

Schedule Intake appointments in EHR system

Check in with clients prior to the first therapeutic session to ensure they are confirmed and have all necessary equipment in order to connect with the Clinician and answer any questions that may arise

Confirm clients on caseload have successfully attended their first session

Follow up with clients after intake appointments to ensure an initial appointment is made with the assigned Clinician

Assist Case Manager Supervisor with incoming Clinician support when needed

Collaborate with referral agencies and provide an update on referral status when needed

Maintain data for incoming clients and collaborate with leadership staff, direct supervisor and other colleagues in a professional manner

Maintain a high level of confidentiality in respect to all client information and internal documentations

Utilize the agency's electronic health record system to ensure proper and timely completion of documentation and accurate client information

Manage caseloads as follows: Full-time Case Manager 2 (CMII): 150–200 clients maximum, Part-time CMII: 75–100 clients

Conduct follow-up actions the day after initial contact

Perform other duties as assigned by the Supervisor

Completed High School Diploma or Associate's Degree or higher

1-3 years of relevant professional experience