Member Services Associate, Accounts

Location: United Kingdom
Employment Type: Contractor

Schedule Requirements (in GMT): Thursday-Saturday, 5:00 AM -3:00 PM GMT

Atlas is the concierge charge card built for those who expect more - unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless.

Our members are discerning, high-spending individuals and companies who rely on Atlas for insider access, curated service, and unmatched reliability.

In just two years, we’ve organically scaled to hundreds of millions in spend volume, growing double digits month over month. Backed by Y Combinator, Valar Ventures (Peter Thiel), Eric Schmidt, Elad Gill, and other leading fintech and consumer investors, Atlas is building the modern alternative to Amex Centurion, with a high-margin, high-growth model and a clear path to over $1B in spend volume.

Our team is lean, senior, and fast-moving, with experience across Apple, Robinhood, Rimowa, and more.

We are looking for a highly motivated and detail-oriented professional to join our Accounts Member Services team.

The role is a member-facing role responsible for ensuring an exceptional experience for Atlas cardholders with account servicing. This person will be a direct point of contact for our members, helping to anticipate their needs, resolve inquiries, and deliver white-glove support that reflects Atlas’s standard of excellence. You’ll partner closely with our concierge, operations, and credit teams to streamline workflows, solve member challenges, and bring creative solutions to life in real time.

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  Serve as the primary point of contact for Atlas members regarding account-related requests.

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  Manage inbound and outbound communications via Zendesk, Slack, Gmail, and Core Credit systems.

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  Troubleshoot member account questions, credit issues, and billing concerns with a solutions-first mindset.

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  Collaborate cross-functionally with credit operations and lifestyle teams to deliver seamless member experiences.

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  Track and manage service requests efficiently while maintaining a high-touch, empathetic approach.

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  Uphold Atlas’s service ethos: anticipating needs before they’re voiced and turning challenges into memorable moments.

• 3+ years of client service or relationship management experience in luxury dining, hospitality, travel, hotel, or financial services.

• Background in Customer Service, Executive Assistance, or Concierge Services with an accounts focus.

• Exceptional track record of delivering VIP-level service to high-value members, consistently providing swift and effective solutions.

• Excellent multitasking and prioritization skills in fast-paced, dynamic environments.

• Creative problem-solver who thrives on delivering solutions thoughtfully.

• You communicate with clarity and empathy. You know how to read the room, adjust your tone, and make each interaction feel personal and grounded.

• You bring a genuine passion for dining and member service, and are comfortable being the person who quietly makes things work.

• Self-motivated, ambitious, and able to work independently with minimal supervision.

• Comfortable using tools like Zendesk, Slack, Gmail, and Google Workspace.

• Familiarity with Core Credit or other financial servicing platforms.

• Experience in customer-facing financial services or luxury brand environments.

• Proficiency with client service and workflow tools, including Zendesk, CRM platforms (e.g., Salesforce), and internal ticketing or case management systems.