Member Services Associate, Travel + Lifestyle - Overnight

Location: United Kingdom
Employment Type: Contract

Schedule Requirements (in GMT): Thursday–Saturday, 5:00 AM – 2:00 PM GMT

Atlas is the concierge charge card built for those who expect more - unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless.

Our members are discerning, high-spending individuals and companies who rely on Atlas for insider access, curated service, and unmatched reliability.

In just two years, we’ve organically scaled to hundreds of millions in spend volume, growing double digits month over month. Backed by Y Combinator, Valar Ventures (Peter Thiel), Eric Schmidt, Elad Gill, and other leading fintech and consumer investors, Atlas is building the modern alternative to Amex Centurion, with a high-margin, high-growth model and a clear path to over $1B in spend volume.

Our team is lean, senior, and fast-moving, with experience across Apple, Robinhood, Instacart, Rimowa, Revolut, and more.

We are looking for a highly motivated and detail-oriented professional to join our Travel & Lifestyle Member Services team. If you know which pool suite at Maroma is perfect for a family, whether Jondal or Chiringuito is the right beach club in Ibiza for honeymooners, and the hottest new boutique hotel in Charleston, this role is for you.

This position centers on delivering concierge-level support for complex, high-value travel and lifestyle requests- spanning flights, hotels, villas, private charters, sporting events, concerts, and more. The right candidate will bring cultural fluency, global awareness, and impeccable taste to confidently support discerning, well-traveled members. This will be a contract position and remote.

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  Manage real-time end-to-end travel and lifestyle requests, including researching, booking, and coordinating:

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    Luxury hotels, resorts, and private villas

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    Flights and private aviation

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    Event access, dining, and entertainment

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    Ground transportation and logistics

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  Deliver timely, high-touch support to members via chat, ensuring thoughtful, personalized service.

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  Navigate internal platforms and third-party tools with ease to ensure accurate booking execution.

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  Act as a brand ambassador, consistently reinforcing Atlas’s premium positioning.

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  Identify member needs and feedback trends, escalating insights to the Senior Manager, Member Services Concierge, to enhance services and processes.

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  Partner closely with hotels, concierge partners, transportation vendors, and internal teams for seamless coordination and handoffs.

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  Contribute to the development of Standard Operating Procedures, macros, and knowledge base resources for our unique internal travel & lifestyle workflows.
  

• 2-4 years of experience in luxury travel planning, concierge services, or high-end lifestyle management, with a proven ability to exceed client expectations.

• Demonstrated expertise in designing and managing complex, personalized travel itineraries, including luxury accommodations, private aviation, and exclusive access experiences.

• Extensive knowledge of global destinations and familiarity with top-tier hotels, resorts, fine dining, private transportation, and high-profile events.

• Exceptional communication and relationship-building skills, with a client-first mindset and a natural ability to build trust with discerning clientele.

• Professionalism, discretion, and reliability—you handle sensitive client information with the utmost confidentiality.

• Strong organizational skills, with the ability to multitask, manage shifting priorities, and resolve logistical challenges quickly and efficiently.

• Flexibility to work varied hours, including evenings, weekends, and holidays, as client needs may span time zones and require real-time support.

• Hands-on experience with GDS platforms (such as Sabre, Amadeus, or Apollo) for quoting, booking, and managing commercial air travel, including exchanges and complex ticketing scenarios.

• Proficiency with client service and workflow tools, including Zendesk, CRM platforms (e.g., Salesforce), and internal ticketing or case management systems.

• Established relationships—professional or personal—with top-tier hospitality brands such as Aman, Six Senses, Belmond, Rosewood, or similar, with the ability to leverage insider access, preferred rates, and VIP amenities.