Event Manager

Position: Event Manager (Full-Time + Benefits)

Type: Full-time (non-exempt), expected to work non-standard hours, including nights, weekends, and holidays.

Reports to: Senior Event Manager

Are you passionate about creating unforgettable experiences? Join our team at @the Grounds as an Event Manager! You will play a crucial role in coordinating and managing a variety of events, from sporting events and concerts to festivals and fairs. Your expertise will ensure smooth operations, exceptional client services, and successful event outcomes.

Essential Duties & Responsibilities:

• Coordinate events by maintaining close contact with clients and staff, ensuring a high service level.
• Guide clients in event preparation by interpreting contract provisions, policies, and procedures.
• Keep clients informed about deadline schedules, including floor plan submissions, meeting room setups, insurance requirements, and other relevant details.
• Provide clear, concise, and timely communication of detailed requirements to operational departments.
• Maintain event-related reports, information, and files.
• Maintain a positive public image and generate positive public relations with patrons and staff.
• Develop and maintain effective working relationships with industry partners, emergency personnel, and government agencies.
• Handle complaints, disturbances, or related problems with the public, staff, or clients.
• Investigate, report, and follow up on incidents, including damage or injury to the facility or individuals.
• Work extended and/or irregular hours, including nights, weekends, and holidays.
• Collaborate with other @the Grounds departments to provide exceptional guest and client services.
• Adhere to all @the Grounds security, policy, and procedures to ensure safety.
• The position requires step climbing, and walking, working indoors and outdoors, often in extreme temperatures for long periods.
• Perform other duties as assigned.
  

Knowledge, Skills, and Abilities:

• Knowledge of industry terminology, facility capabilities, operational procedures, event coordination, event-related services, and food and beverage operations.
• Ability to handle and prioritize multiple tasks and projects simultaneously.
• Ability to handle conflicts and take appropriate action during high-tension and stressful situations.
• Remain flexible and adjust to situations as they occur.
• Effective written and verbal communication skills.
• Maintain effective working relationships with clients, employees, exhibitors, patrons, and others encountered during employment.
• Possess any appropriate licenses as required by the state.
• Experience using Windows, Word, Excel, and other standard office software and equipment.
• Must be able to lift 40 pounds.

Education/Experience:

• A degree from an accredited four-year college or university is preferred.
• Experience in the event or hospitality profession is required.