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Floor Supervisor

United States·Branson,Pigeon Forgemid

OtherSupervisor

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Quick Summary

Key Responsibilities

Greet and interact with guests and team members, providing exemplary customer service Under the direction of the Manager on Duty, coordinate attendant breaks, rotation,

Requirements Summary

Excellent verbal and written communication skills and customer service skills Ability to multitask, work independently,

Technical Tools

OtherSupervisor

Do you have a knack for creating wonder and sparking imaginations? Flip everything you know about work upside-down! WonderWorks is looking for dynamic people to join our team. WonderWorks is an indoor amusement park that combines education and entertainment with more than 100 hands-on exhibits that challenge the mind and spark the imagination.
WonderWorks Branson is looking for a Floor Supervisor to join our team! Our Floor Supervisors orchestrate a WONDERful experience for our guests by ensuring smooth building operations. Floor supervisors expertly handle guest concerns, coordinate team member rotations and breaks, and step in where needed to deliver exceptional guest service!
Responsibilities:

Greet and interact with guests and team members, providing exemplary customer service
Under the direction of the Manager on Duty, coordinate attendant breaks, rotation, and cleaning assignments for the shift
Report issues to the Manager on Duty
Escalate customer complaints and/or incidents to Manager on Duty/General Manager as necessary
Assist in admissions, retail, laser tag, concessions, ropes course, and other departments as needed
Clean and stock bathrooms and bubble lab
Performs other duties as assigned

Qualifications:

Excellent verbal and written communication skills and customer service skills
Ability to multitask, work independently, and make reasonable and ethical decisions quickly
Ability to anticipate guest needs
Basic mathematical skills, as needed to make change
Ability to work any shift including nights, weekends, holidays, and weather conditions
High school diploma or equivalent required
At least one year of supervisory experience preferred
Previous themed entertainment and hospitality experience is preferred
Ability to stand, stoop, climb, bend, and walk throughout the work area for prolonged periods
Ability to lift and/or move up to 100 pounds

Job Types: Full-time
WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. Regular attendance is required.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
Now that you know more about the role, help us learn more about your professional skills! Please follow the steps to apply today!