Health Unit Coordinator I - Emergency Department

The Emergency Department Health Unit Coordinator is responsible for pre-registering patients into the health information system by obtaining appropriate information from Emergency Medical Services (EMS) to process complete demographic and other visit related information. Responsibilities also include interacting with patients, patient family members/visitors, providers, and other team members.  

• High School Diploma or equivalent
• Must possess written and verbal communication skills. 
• HIPAA – appropriately manages Protected Health Information (PHI). 
• Able to meet physical and mental requirements of position in fast-paced, complex acute care setting. 
• Annual education and competencies as required per hospital certifications

• 1-year previous experience in customer service. 
• 1-year previous experience in general clerical office or administrative duties experience or applicable classwork may be substituted.

Technical Skills  

• Captures and enters accurate patient demographic via direct interaction with EMS. Appropriately identifies each patient using two identifiers.  
• Obtains registration information including armband and ensures ED staff receive. 
• Request records from other facilities. 
• Reviews physician orders for services. 
• Responsible for consulting hospitalist, resource clinician, Valley Community Services Board, social work, or a different specific group of physicians as needed for the Emergency Department provider. 
• Responsible for registering DOA accounts for nursing supervisor and legal blood alcohol accounts as needed. 
• Responsible for printing nursing forms/patient packets when requested. 
• Run discharge report daily to ensure that all accounts are discharged appropriately. 
• Effectively communicates with nursing staff using Vocera. 
• Understands downtime process for entering orders/tests. 

Professional Expectations  

• Answers calls in timely fashion, placing calls on hold, not leaving calls unanswered. 

Other Expectations  

• Organizes and manages time effectively to optimize productivity.  Meets departmental goals in accordance with performance standards, policy and procedures.   
• Accepts change in a positive manner with positive results.   
• Communicates the requests of patients, family members, and hospital personnel using appropriate channels. 
• Demonstrates a positive, professional image of caring and concern for patients, family and all other internal and external customers. Maintains composure in difficult situations. Exercises good judgement to resolve patient concerns and/or refers issues to department supervisor/ manager.  
• Answer patient call bell as needed and notifies care team. 
• Enters call back reminders. 
• Enters IT, Maintenance, and Biomed repair requests as needed. 

Some benefits of working at Augusta Health include: 

• Insurance package including health, dental, and vision
• Retirement savings helping you to plan for your future
• Generous paid time off to promote work life balance
• Free onsite parking
• 24/7 armed security to ensure your safety
• Shift and weekend differentials
• Flexible scheduling
• Clinical ladder career path program
• Shared governance
• Tuition reimbursement
• Onsite child care
• Augusta Health Fitness Reimbursement Program
• Individualized orientation with dedicated preceptor
• Onsite credit union
• Employee discounts including the cafeteria, gift shop, pharmacy, and movie tickets

Company Information 

Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.

Equal Opportunity 

Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.