Performance Improvement Coach

At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

• Adheres to all Augusta Health Policies and Procedures and actively promotes Continuous Improvement and its activities and services to others.
• Presents, facilitates and leads assigned process improvement events using methods of culture appropriate team building, team energizing, data gathering and analysis, problem solving, project management and state of the art presentation and platform skills.
• Seeks and evaluates process improvement and Lean Enterprise information, materials, and methods to match specific organizational needs as outlined by management and adapts them to use in the execution of process improvement events.
• Participates in and coordinates the development of event Charters and scheduling of the events.
• Works with departmental management to assure appropriate participation and support. Assists in locating and reserving meeting locations and coordinating the delivery of services and materials necessary for a successful event
• Assists with development of overall Continuous Improvement activities including accomplishments, participation, projected activities, and anticipated needs.
• Provides event follow-up to monitor the progress of planned improvement implementation to assure timely action, appropriate management support, and achievement of expected benefits.
• Uses appropriate measurement, analysis, and evaluation methods to accurately identify and document process improvements, tracking and reporting Key Performance Indicators (KPIs).
• Develops reports of overall Continuous Improvement activities including accomplishments, participation, projected activities, and anticipated needs.
• Coordinates with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction.
• Prepares purchase information for departmental management review to identify materials, software and other resources required for effective implementation of Continuous Improvement.
• Performs all other duties as assigned.

• Education: Bachelor's degree required and/or equivalent experience
• Licensure/Certification: Lean/Six Sigma Green Belt certification in first year
• Experience: Two (2) or more years of Lean, Continuous Improvement, or Process Excellence Practitioner
• Driver's License: N/A
• Eligibility to work in the United States and meet Virginia state employment requirements

• Education: Clinical or Healthcare Education
• Licensure/Certification: Lean/Six Sigma Green or Black Belt Certification
• Experience: Three (3) or more years of continuous improvement, healthcare or related field
• Prior experience in a hospital, healthcare system, or related service-oriented environment
• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

• Strong leadership presence
• Ability to engage others and lead projects to completion
• Organizing and Leading employees
• Delegating
• Employee development
• Motivating others
• Communicating effectively
• Leading change
• Building and mending relationships
• Planning and goal setting
• Learns from experience
• Acts with integrity
• Customer/vendor relations
• Adaptability

Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center—a 255-bed facility—and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history, values, and community impact on our About Us Page.

Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.