Manager, IT Operations

The Manager, IT at Automox runs and does the work of IT Operations. You will lead a small team, but you are expected to own meaningful technical scope yourself across endpoints, identity, and SaaS. You report directly to the CTO and partner closely with DevOps, Security, Engineering, Marketing, and Sales. You will be a daily power user of Automox and a primary internal feedback loop to Product and Engineering.

WHAT YOU'LL BE DOING

• Operate as a player-coach. Carry your own queue of endpoint, identity, and SaaS work alongside the team.
• Own endpoint management end to end across macOS and Windows. Drive MDM enrollment, configuration, patch compliance through Automox, hardware lifecycle, and zero-touch provisioning.
• Own identity and access in Okta. Lifecycle provisioning and deprovisioning, group design, MFA enrollment and recovery, and access reviews on the cadence Security requires.
• Own SaaS administration across the company’s stack including Google Workspace, GitHub, 1Password, AWS account-level access, and the long tail of business SaaS. License rationalization is a continuous responsibility, not a yearly fire drill.
• Mentor IT Engineers and Helpdesk through code review of scripts and Worklets, on-call coverage, and structured 1:1s.
• Set and track team KPIs covering ticket responsiveness, patch and MDM coverage, access review completion, and IT spend efficiency.
• Be a power user of Automox. File issues, request features, and serve as an internal feedback channel to Product and Engineering.

• 5+ years of hands-on IT engineering in a SaaS or tech company, with at least 2 years leading a team.
• Current operating experience with Okta (or equivalent IdP), Google Workspace, GitHub org administration, AWS IAM, and modern MDM for macOS and Windows.
• Scripting fluency in PowerShell and bash. Python or TypeScript is a plus. You can read, review, and write automation that runs in production.
• A track record of automating manual work and shrinking ticket backlogs, not just managing them.
• Comfort being the technical escalation point and the one who picks up the keyboard when the team is stuck.

We are a fully distributed company of remote employees.

***Note: We currently don't hire in California or New York metro***

Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us?

✅ Must be able to pass a federal, state, county background check
✅ Complete a local in-person verification

TOTAL REWARDS: Thrive with Us

💵Competitive Salary

📈Equity for Full-Time Employees

🏦 401K Match

🏝Flexible PTO, generous sick time policy

🩺 Comprehensive Health Plans with generous employer contributions

🩺100% Company-paid Short Term/Long Term Disability and Life Insurance

🩺 Company HSA Contribution: $100-$200 per month based on tier

🎁 $25 per month Lifestyle Spending Account

💻 Internet Reimbursement - $50/month

🗄 $500 Home office stipend

👨‍👧‍👦 $10k Adoption Benefit

🤰🏽Comprehensive Family Planning Covered on Meritian Medical Plan

We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.