Financial Office Clerk

JOB TITLE                                           Financial Office Clerk, Administrative Support           
COMPANY AND LOCATION             Auxilium Health (Hybrid), Oshawa, ON
EMPLOYMENT TYPE                              Permanent, Full-time
HOURS                                                        37.5 hours per week, Monday to Friday, 9:00am-5:00pm
POSITION SUMMARY:
This position provides essential administrative support to our Patient Support Program, ensuring smooth operations and financial assistance support. Key duties include supporting the completion of program documentation, processing financial assistance requests, and acting as a back-up to the Office Clerk role to ensure continuity of daily operations. The role also involves performing general administrative tasks such as faxing, scanning, filing and mailouts. This administrative support is critical for maintaining program efficiency, meeting patient needs, and ensuring compliance with processes and regulations.

GENERAL RESPONSIBILITIES & ESSENTIAL FUNCTIONS:

• Assist with the completion, review, and processing of program documentation to ensure accuracy and completeness.
• Perform manual financial assistance processing, including data entry, verification, and tracking of requests.
• Maintain accurate and up-to-date records within internal systems (e.g., Salesforce or other databases.
• Complete financial assistance certificate generation and termination across all Programs within the portfolio.
• Reconcile financial assistance records monthly to ensure accuracy for invoicing purposes.
• Act as a back up to Office Clerks, providing coverage for administrative tasks as needed (e.g., inbox management, data entry and review for documentation related to patient services, etc.)
• Communicate with internal teams to resolve documentation gaps or discrepancies.
• Ensure compliance with program requirements, policies, and data accuracy standards
• Support general administrative duties, including filing, data entry, record maintenance, and mailouts.

QUALIFICATIONS

• Excellent organizational skills and attention to detail
• Proficient in Microsoft Office and Adobe Pro
• Demonstrated ability to work efficiently and maintain a sense of urgency in a fast-paced setting
• Ability to work independently and with a team
• Strong problem solving and critical thinking skills
• Strong written communication skills
• Strong time management skills and ability to multitask
• Experience with Salesforce, is an asset

EDUCATION

• Secondary school required, post-secondary preferred or equivalent experience

WORKING CONDITIONS:

• Office environment: sitting at a desk, working on a computer
• Hybrid Working Model

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DISCLAIMER:
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

OUR RECRUITMENT PROCESS:

• Application and Questionnaire - Candidates submit an application and complete the initial questionnaire.
• Pre-Screen Video Interview - Qualified candidates will be invited within one week to complete a short one-way video pre-screen.
• In-Person Interview - Shortlisted candidates will be invited to attend an in-person interview at our head office.
• Offer and Background Check - The successful candidate will be offered the position, pending a criminal background check and references.

We appreciate the applications from all candidates, but only those selected for the next steps will be contacted.

Auxilium Health is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process.

This position is being posted to fill an existing vacancy within our team.