Contingent 1 - Office Clerk II

Retriever Integrated Health (RIH) brings together UMBC’s Health Services and Counseling Center in a collaborative, integrated approach to support student well-being and academic success. Our interdisciplinary team includes compassionate administrative staff and skilled professionals from a wide range of fields—medicine, nursing, psychiatry, psychology, counseling, social work, health education, dietetics, acupuncture, and massage therapy. Together, we provide comprehensive, student-centered care designed to help the UMBC community thrive.

• Serve as the first point of contact for individuals visiting or contacting Retriever Integrated Health by phone, email, or in person.
• Perform front desk reception duties, including scheduling and maintaining appointments for mental health services, medical consultations, and health promotion workshops.
• Coordinate timely communication among students, healthcare providers, and staff; respond to routine inquiries and direct individuals to appropriate services.
• Assist students seeking information or support related to mental health, medical care, and health promotion resources.
• Update patient demographic and health insurance information for UMBC students, faculty, and staff.
• Review, document, and verify required health immunization records using the Point and Click electronic health record system.
• Add and remove student compliance holds based on immunization record verification and established procedures.
• Verify student insurance information using PeopleSoft and electronic medical record software.
• Support clinical staff by scanning, faxing, and maintaining patient health documentation.
• Maintain compliance with university policies, confidentiality requirements, ethical standards, and relevant laws governing protected health information.
• Open and date stamp nonconfidential mail for Retriever Integrated Health and individual employees.
• Receive and dispense pharmacy deliveries in accordance with approved procedures.
• Coordinate with front desk staff to transport departmental deposits to the campus cashier’s office for processing.
• Maintain front desk office equipment, including copier and fax machines, and coordinate routine troubleshooting or service needs.
• Monitor office supplies, maintain inventory records, and support timely replenishment of materials.

• High School Diploma or GED
• Two years of clerical experience in a medical office setting

• Ability to perform administrative and office support functions independently within established guidelines.
• Strong customer service, interpersonal, and communication skills.
• Ability to manage multiple tasks, prioritize competing needs, and maintain accuracy in a fast-paced environment.
• Demonstrated discretion when handling confidential and sensitive health information.
• Proficiency with standard office equipment and computer based administrative systems.
• Ability to learn and use electronic health record, insurance verification, and university information systems.