Manager, Professional Services

Avalara is shaping the future of global commerce by solving complex compliance challenges for businesses around the world. As we continue to scale, our implementation complexity is increasing across enterprise customers and multi-product deployments. We are looking for a Manager, Professional Services to lead a onboarding team and own delivery performance across a diverse portfolio.

In this role, you will be part of the Professtional Services team, reporting directly to Sr. Manager, Professional Services. You will shape our onboarding strategy, scale delivery practices, and foster a culture of accountability and continuous improvement. By leveraging AI-driven insights and operational excellence, you will strengthen customer relationships, drive product adoption, and directly impact Avalara's business growth and predictability.

#LI-Hybrid

• →Lead, mentor, and develop a onboarding and implementation team through coaching, performance management, and targeted career development.
• →You delivery performance across a portfolio of customer implementations, ensuring successful execution, revenue realization, and strong business outcomes.
• →Serve as a key escalation point and advocate for executive customer stakeholders, proactively mitigating risks on complex or strategic engagements.
• →Establish and drive consistent onboarding methodologies, governance processes, and quality standards to improve scalability and delivery predictability.
• →Partner with Sales, Customer Success, Product, Engineering, and Support to remove barriers and accelerate customer time-to-value.
• →Monitor team capacity, utilization, project health, and forecast accuracy to drive strong operational and financial performance.
• →Leverage AI-driven insights and automation to optimize capacity planning, risk prediction, forecasting, and resource allocation.
• →Drive AI adoption across your team to automate executive reporting, improve productivity, and enhance overall onboarding efficiency.

• 8–12+ years of relevant experience within software, SaaS, implementation services, or consulting organizations.
• 2–4+ years of people leadership experience managing project managers, program managers, or implementation delivery teams.
• You have leadership experience managing complex, enterprise-scale customer implementations and driving strategic engagements.
• Excellent stakeholder management and the senior leaders while driving cross-functional alignment.
• Experience successfully leveraging delivery metrics, business insights, and AI-enabled tools to improve organizational performance, forecasting accuracy, and strategic decision-making.
• A bachelor's degree (BE, B.Tech, BCA, MCA) from an accredited college or university.

AI is embedded in our workflows, decision-making, and products.  Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.

• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Total Rewards 

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. 

Health & Wellness 
Benefits vary by location but generally include private medical, life, and disability insurance. 

Inclusive culture and diversity 
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. 

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.