Sr Analyst - Tax & Compliance

As a Case Management Analyst on Managed Returns team, you will support customers with tax compliance questions related to the setup, maintenance, and ongoing use of our Managed Returns service. You will resolve customer inquiries, work with partner teams to address issues, and help customers get the most value from the service. Your work will help customers meet their compliance obligations while contributing to service improvements and process efficiencies. Reporting to the Manager, Tax Compliance Services, you will work onsite in Pune, India #LI-Onsite. 

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  Manage customer cases from intake through resolution, ensuring timely and accurate outcomes.

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  Provide guidance on Managed Returns setup, maintenance, filing processes, and service usage.

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  Investigate and resolve complex compliance inquiries by researching issues and identifying solutions.

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  Provide updates and guidance to customers and team members through case management systems, email, and phone interactions.

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  Meet service level agreements for response times, resolution times, and quality standards.

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  Partner with other teams to resolve issues and improve the customer experience.

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  Support on-time filing performance and reduce escalations through proactive case ownership.

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  Identify opportunities to improve workflows, reduce rework, and use AI-enabled tools to increase efficiency.

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  Contribute to team knowledge through documentation, knowledge sharing, and peer support.

• Bachelor's degree in Accounting, Finance, Business, or a related field.

• 5+ years of overall professional experience, including at least 2 years in case management, tax compliance operations, or customer-facing roles handling complex inquiries.

• Experience managing high-volume workloads while meeting deadlines, service levels, and quality standards.

• Advanced Microsoft Excel skills and a continuous improvement mindset, with the ability to use AI-enabled tools, share knowledge and improve team effectiveness and customer outcomes.

• Accounting licensure, like CPA

AI is embedded in our workflows, decision-making, and products.  Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.

• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Total Rewards 

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. 

Health & Wellness 
Benefits vary by location but generally include private medical, life, and disability insurance. 

Inclusive culture and diversity 
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. 

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.