Utilization Review Liaison

➢ Who We Are

Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers with eighteen locations
across seven states. We offer highly individualized treatment in a clean, modern, comfortable setting,
spanning every level of care, including detox, residential, PHP, IOP, and outpatient services. The secret to
our success is our people - merged with a premier clinical program, it's allowed us to transform the lives
of thousands of people to date. If you're passionate about recovery and want to impact others in a
meaningful way - we warmly invite you to join our growing family!

➢ What You'll Do

• Coordinate between treatment team, facility staff, and utilization review (UR) department.
• Collaborate with clinical/medical team on level-of-care placement, clinical clarification, and addressing UR notes.
• Partner with insurance for single case agreements, peer reviews, precertification, and concurrent reviews.
• Support client UR needs with the Client Care Advocate (insurance forms, coverage lapses, payor/employer calls).
• Manage facility-to-corporate UR communication (admissions, level-of-care changes, discharge adherence).
• Monitor clinical operations and communication to identify gaps, errors, and process improvements with leadership.
• Conduct chart audits for compliance, billing accuracy, insurance alignment, and discharge review.
• Track and follow up on missing chart items to ensure accountability and quality assurance.

➢ What We're Looking For

• High School diploma/ GED required
• Min. 1 year experience in treatment industry required
• If in recovery, a minimum one-year period of sustained sobriety is required.
• Excellent interpersonal, oral, and written communication skills
• Acute observational, collaboration, and leadership skills
• Clinical intervention and de-escalation skills